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Job Purpose
Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools.
Essential Functions
• Support and provide installation and validation support of Professional products
• Provide in-servicing on the proper use and care of all Professional products
• Provide and support of preventative maintenance tasks on all Professional products
• Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.
• Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
• Mentor other Field Service Representatives in the proper repair of Professional products
• Assist in display and trade show set up and support, as assigned
• Assist Technical Support with telephone support, as needed
• Contribute to the continuous improvement of technical documentation and technical resources
• Promote teamwork and a positive work environment with all employees
• Adherence to Miele Service Excellence Policy
Qualifications
• Up to 75% overnight travel possible
• A valid driver's license
• High school diploma or general education degree (GED)
• Strong understanding of basic plumbing and electromechanical skills recommended
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Must be a self-motivated, customer oriented person with excellent communication skills
Physical Requirements
• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 100 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally
• Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate
Working Conditions
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards
Why you might like working here:
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