Application Support Analyst
BC Forward

Application Support Analyst Hi,
Hope you doing well
I'm Zahed from BC Forward. We are looking for Application Production Support Analystbelow is the Job Description please go through and reply with your most update resume if you're interested with the position ASAP.


Title : Application Production Support Analyst
Location : Irving, TX (Hybrid)Anticipated Duration: 5+ months (possible RTH)

Manager Notes:
Looking for at least 3+ years of Application Production Support experience with strength in SQL and Linux. Will be supporting legal, regulatory and reporting applications.
Must have strength in command line and SQL (writing and troubleshooting queries)

Key Responsibilities:
(Describe the main activities the job-holder will perform)
* Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citi's business.
* Provide application support oversight in resolving and troubleshooting problems.
* Provide and support recommendations for improved procedures and policies.
* Work with various vendors and ensure that issue resolution is as per Citi's standards and there is timely notification to the customers for the ongoing production issues.
* Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
* Assist and support in achieving departmental goals and objectives.
* Provide advanced application support to effectively utilize the system infrastructure and resources.
* Provide direct assistance to users in using and interpreting software tools and products.
* Interact with software vendors to provide best solutions to business problems.
* Ensure compliance of all security measures in application development processes.
Development Value:
(What opportunities to develop can the job offer a prospective candidate?)
- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
- Opportunity to directly work with a highly motivated team

Knowledge/Experience:
- 3-4 years' experience in handling production support activities, identifying and resolving technical issues.
- Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Should be aware of various scheduling tool.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Delivering regular and customized training to teams within the business
- Experience on shell scripting would be added advantage
- It is desired but not mandatory to have experience with ETL/Database Development tools.

Qualifications:
First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

Interested candidates please send resume in Word format Please reference job code 188271 when responding to this ad.

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