This job has expired.
Associate Sales Coordinator
Work Mode: Remote
Location: Kohler, WI BASIC FUNCTION
Opportunity
Under thegeneral supervision of the Manager-Sales Administration, KPS Americas, act asthe liaison between the distributor and the factory, providing a high level ofcustomer service. Communicate directlywith distributors and OEMs to provide timely order status. Apply the department's policies andprocedures.
SPECIFIC RESPONSIBILITIES
Quickly andaccurately process incoming orders. Order processing includes tasks such as checking the bill of materialfor factory changes, holding quote pricing and discounts, setting lead timesfor delivery, and setting up the order to reflect the customers shipping andbilling preferences.
Createdeliveries and shipments when system does not generate or requiresconsolidation. Create air shipments.
Maintain theorders pending processing list, production note updates, customer inquiry logs,shipping status reports, complaint tracking reports and any other assignedreports.
Resolve invoiceissues such as credit requests and customer deductions promptly.
Learn to lookup and use sales order, schedule, production, shipping, and invoice informationin Kohler Power Systems Enterprise System (SAP).
Follow up atleast weekly on all assigned distributors' open orders and provide distributorswith timely updates about order status changes.
Understand anduse customer service reference documents including ISO procedures, productdimension sheets, product specification sheets, price lists, inventory reports,and lead-time reports.
Administerpolicies that govern pricing, order entry, order change, order status inquiry,and any other policy that relates to the Sales Administration Department.
Learn theresponsibilities of coworkers in order to back them up in their absences.
Prepare andsubmit field complaints as required to document field problems.
Create custominvoices for national accounts and comply with other special handlingrequirements which may include working in vendor portals.
Perform otherrelated duties as assigned.
RELATIONSHIPS AND CONTACTS
SupervisoryRelationships:
Reportsto Manager-Customer Service, KPS Americas.
OrganizationalRelationships (includes but not limited to):
Dailycontact with Traffic Department
Dailycontact with Warehouse
Dailycontact with Scheduling Department
Dailycontact with Account Managers and Branch Officers
Dailycontact with National Account associates
Frequentcontact with Engineering Services
Frequentcontact with Purchasing Services
Frequentcontact with Accounting Services
ExternalBusiness Relationships:
Dailycontact with distributors and OEM accounts.
Frequentcontact with commercial carriers and freight forwarders
Skills/Requirements
College degreeor associate degree preferred, but candidates with equivalent experience wouldalso be considered.
A background inmake-to-order manufacturing or distribution would be considered highlybeneficial.
MicrosoftOffice (Outlook, Word, Excel, and Access) skills preferred.
Above averagecommunication skills preferred.
Ability toprioritize and handle multiple pressing priorities required.
CORE COMPETENCIES
Sets HighStandards of Performance
1) Adjust behavior in order to reach performancemetric goals
2) Meet schedules, time frames and projectdeadlines
3) Make decisions by balancing customer andbusiness needs
4) Take responsibility for own decisions
Focus on theEnd Customer
1) Recognizes and anticipates customers' needs
2) Able to create a customer friendly experience
3) Recognize the importance of the customer
4) Establish effective relationships withcustomers
Builds Trust
1) Communicate positively and clearly
2) Maintain positive attitude when working withothers
3) Behave in a consistent manner
4) Models an appropriate work ethic
DriveContinuous Improvement
1) Recognize need for product and processimprovement and makes insightful recommendations
2) Use appropriate methods to identifyopportunities
3) Provide reliable information
MicrosoftOffice (Outlook, Word, Excel, and Access) skills preferred.
Aboveaverage communication skills preferred.
Abilityto prioritize and handle multiple pressing priorities required.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
This job has expired.
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