Auto Field Claims Representative I, II, Sr.
National General

Fullerton, California

This job has expired.

Primary Purpose:
Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
* Create a comprehensive estimate of damages for 1st and 3rd party material damage
* Inspect damaged property and complete appropriate estimates and documentation
* Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
* Summarize claims in excess of authority and submit to manager for approval
* Maintain relations with both internal and external customers
* Negotiate settlements, make settlement payments and document all activities in the file
* Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
* Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
* Develops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical and suspension damages
* Serve as a mentor for other field representatives
* Assist with file reviews and file audits
* Assist with any special projects
* Possess the skill set and ability to perform CAT related duties, including the travel required for this duty

Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
* Valid U.S. State-issued driver's license required
* Possess basic knowledge of material damage
* Ability to obtain and maintain adjuster licenses as required
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Ability to operate electronic devices including computers, cameras and cell phones
* Ability to create estimates by way of estimating software
* Possess effective interpersonal skills
* Possess effective negotiation skills
* Ability to problem solve, resolve conflicts and empathize with customers
* Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
* Ability to travel up to 10%
* Must possess effective verbal and written communication skills
* Must possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)

Desired Skills:
* Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
* 2+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

This job has expired.
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