Call Center Representative
BC Forward

Call Center RepresentativeBCforward is currently seeking highly motivated Call Center for an opportunity located at Concord, NH Position Title: Call Center/CSR Location: Concord, NH Expected Duration: Contract to Hire Job Description:Primary Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input

General:

• Has developed specialized skills or is multi-skilled through job-related training
• Completes a variety of atypical assignments
• May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
• Completes work with a limited degree of supervision
• Acts as an informal resource for colleagues with less experience
• May lead a team in the performance of a variety of tasks that are generally routine
• May have specialized external certification (technical roles)

About BCforward: BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com
Interested candidates please send resume in Word format Please reference job code 187129 when responding to this ad.

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