Customer Care Agent I
Omega Engineering, Inc.

Norwalk, Connecticut

This job has expired.


Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Summary

If you love a dynamic environment. enjoy working with a diverse population, are passionate about technology and how it can help humans to evolve... if you want to put your customer service skills to practice by helping customers across the globe create products and develop endless solutions to meet their needs, this is the opportunity for you!

As the Customer care agent (CCA) you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The agent must be genuinely excited to help customers, be patient, empathetic, and passionately communicative. Agents must love to talk.

Customer care representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CCAs can gather that for you. Problem-solving also comes naturally to customer care specialists. Agent needs to be confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The customer care representative is a position that works in a high performance, customer

focused team environment and is responsible for a number of customer

oriented tasks in a call center environment.

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of purchase orders information and enter orders in a timely manner. Initiates and/or implements corrective action as needed in

order to ensure that an excellent standard of service and a high level of
customer satisfaction is maintained. Assist with customer service returns.
Co-ordinates the handling of difficult and/or unusual situations.

Responsibilities:
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Receives, processes and verifies the accuracy of orders from customers

utilizing the organizations internal CRM/mainframe systems and customer

purchase orders.
Participates and provides expertise as a member of the customer care's departmental team.

The teams objectives are develop and recommend changes to existing

methods and systems to increase the accuracy, efficiency and responsiveness of the customer care department as a whole


This job has expired.
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