Customer Care/Call Center
BC Forward

Customer Care/Call Center ^ Customer Care Specialist - Inbound ^ JnrBCforward is currently seeking highly motivated Customer Service

Title: Customer Service
Duration: Long Term
Job Type: Contract

Job Description:
* Responds to telephone inquiries and complaints using standard scripts and procedures
* Answers questions regarding child support payments posting, payments disbursement, and account histories.
* Defines or resolves inquiries received either through written or telephone correspondence.
* Gathers information, researches/resolves inquiries and logs customer calls
* Communicates appropriate options for resolution in a timely manner
* Informs customers about services available and assesses customer needs
* Maintains updated records and logs.
* All other duties as assigned

REQUIREMENTS:
* High School diploma or GED
* A minimum of 1 year in telephone customer service or related experience
* Excellent communication skills
* Knowledge of the use of PCs and related software
* Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. PHYSICAL REQUIREMENTS: Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 200445 when responding to this ad.

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