Customer Service Agent
Total Airport Services, Inc.

Total Airport Services is seeking Customer Service Agent is a highly motivated individual, a self-starter, and team player, with a strong drive for results and continuous improvement. The Customer Service Agent is responsible for delivering excellent customer service. The Customer Service Agent will promote a positive team environment.
Essential job duties and responsibilities for this position include the following:

• Practice safety-conscious behaviors according to TAS organizational guidelines ensuring a safe and secure operation, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
• All customer service agents are required to work consistently in public areas surrounded by other people and be able to understand and respond to a variety of questions about travel information.
• Greet our customers to guide and assist them with ticketing and baggage check-in.
• Agents are responsible for all aspects of the ticketing process - selling, printing, reissue.
• Ensure our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor beltsSafe preparation for aircraft arrival, boarding and deplaning customer service of aircraft passengers.
• Gate agents are required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• The gate agent position requires the use of computers and assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
• Gate agents make professional public gate announcements that exhibit a positive, personal, and professional tone.
• Provide baggage service and assisting passengers with mishandled baggage.
• Provide flight, ticket, direction, and other travel information and customer services to passengers.
• Understand our customers' needs, quickly finding resolutions to problems and maintaining professionalism and composure.
• Assist customers with special needs and unaccompanied minors.
• Work shifts as required by the business. Work schedules will span a 24/7 operation including weekends, holidays, and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.

Qualifications:

• MS Outlook Communication Management software
• MS Excel Spreadsheet software
• MS Word, Word Processing software
• MS Access Database Management software
• Internet Usage
• PC and MAC and Windows Usage experience
• Airline Computer Software/CRM
• Valid State Driver’s License
• Dangerous Goods Awareness Certification
• Proven work experience in Customer Service positions.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, and presentation abilities.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

We reserve the right to modify or revise the job description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. we are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

This job has expired.