Customer Service Representative
BC Forward

Customer Service Representative
BCforward is currently seeking highly motivated Customer Service Representative

Title: Customer Service Representative
Location: RemoteDuration: 6+ Months Contract Job Description:

* Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
* Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
* Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
* Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
* Interfaces with team members, management, and customers in reference to customer service issues.
* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications:
* High school diploma or G.E.D.
* Two or more years of customer service or other telephone experience
* Experience working with organizational functions and personnel
* Experience working with fax machines, computer software, and telephone technology
* Experience working with and skilled in the use of help desk software

Other Qualifications:
* Business and analytical problem solving skills
* Communication skills
* Ability to work independently
* Ability to follow oral and written directions

Work Environment:
* Work From Home

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 194626 when responding to this ad.

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