Customer Service Representative - West Covina, CA
ARS

Los Angeles, California


Overview

AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing services, is seeking a Customer Service Representative. The qualified candidate must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.

Responsibilities

  • Answering inbound calls and placing outbound calls
  • Communicating with customers about appointment times and delays
  • Addressing customer concerns
  • Providing timely response and feedback to the customer regarding inquiries
  • Make follow up calls/call backs to customers
  • Update existing customer information into system
  • Maintain Key Performance Indicators (KPI's) as required on a daily basis
  • Follow TCPA guidelines


Qualifications

  • Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).
  • 2 years phone-based customer service experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

ARS/Rescue Rooter - Making it Work! Making it Right!

We are an equal opportunity employer

AA EOE M/F D/V


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