Deployment Center Technician
CohnReznick

Deployment Center Technician

CohnReznick currently has an exciting career opportunityin our Parsippany, NJ location. We are looking for a Deployment Center Technician to join our Information Technology team in our Centralized Distribution Center. As a Deployment Center Technician, it is emphasized that the candidate will operate 100% on-site M-F with OT as a possibility depending on demand.

If you are:

• A dedicated professional with impressive credentials and driven by new challenges and growth opportunities.
• A team player who believes in providing world-class internal client service.
• Looking for a work environment that values and promotes camaraderie, collaboration and giving back to the community.

Look ahead. Imagine more. And consider joining the CohnReznick team.

We offer:

• Endless opportunities to contribute to the 11th largest professional services firm in the US.
• A unique culture that values collaboration in everything we do.
• A team of professionals driven by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference.

• A network of 3,900 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work.
• Varied career paths supported by strong professional development programs and resources.
• A flexible work environment with competitive benefits.

Deployment Center Technician

We are seeking motivated, outgoing, friendly, and professional team player to join the CohnReznick team as a Deployment Center Technician. This individual will be performing data migrations, imaging, installing software and changing out laptops or workstations in a back-office environment. The ideal applicant will have a general understanding of technology and demonstrate excellent customer service skills.

Essential Duties & Responsibilities:

• Pulls and stages computer parts from inventory in preparation for deployment for on-boarding/off-boarding, and laptop replacement efforts.

• Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy and best practices.

• Recording and tracking assets during deployment per standards and workflow procedures.
• Maintain confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information.
• Service-oriented with good understanding of end-to-end processes.

Technical Requirements:

• General knowledge of MS Applications, Windows 10, and Microsoft Office 365.

• Some experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures.
• Ability to lift 40lbs and maneuver within IT equipment and network closets.
• Firm Applications: CaseWare, GoFileRoom, CCH Axcess, etc.
• Common off the shelf (COTS) applications (MS Office 365, Adobe Acrobat, etc.).
• Connectivity: Internet and LAN/WAN, Remote Access clients (VPN, Citrix).
• Demonstrate the ability to thrive within a fast paced, demanding support environment while maintaining high standards and a customer centric approach.
• Outstanding customer service skills.
• You must be a self-motivated professional with excellent communication and documentation skills.

Education and Experience:

• 2+ years of experience in an IT Support or Deployment technician role.
• CompTIA A+, Network+, Microsoft or ITIL certifications are a plus.
• Understanding of ServiceNow or similar ITSM tools a plus.
• Ability to work collectively with team supervisors and peers while managing multiple requests all while ensuring timely updates.

• Analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution.

#LI-CD1

#CB

This job has expired.