Desktop Support Specialist
The Judge Group Inc.

Location: Malvern, PA
Salary: Competitive
Description:
Interested in working in a Tier 1 Desktop Support role? Our client is currently seeking an on-site Desktop Support Specialist based out of the Greater Philadelphia Area.

Responsibilities:

•You will provide entry and intermediate technical support for end users in a face-to-face environment which could include issues with both hardware and software

•Facilitate escalation of any ticket which requires next level support (ex: Product Owners, Engineering Teams, etc.)

•Document all knowledge bases opportunities for the department as well as ensure accuracy of the knowledge base

•Complies with IT policies and procedures especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with information security policies and procedures. Verifies deliverables meet information security requirements

Qualifications:

•An undergraduate degree in a related field or equivalent training and experience

•Two years of desktop support experience

•Strong customer service skills

•Knowledge of the following desktop support practices: Microsoft Office Suite, Windows, Mac OS, basic network security, Lotus Notes, Outlook, and Exchange

Requirements:

•Weekdays M-F 7:45am-4:15pm

•Valid driver's license

•Authorized to work in U.S

For immediate consideration, please send all qualifying resumes to amercado@judge.com

Contact: amercado@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.