DHHS Service Delivery Administrator I
State of Nebraska

Omaha, Nebraska

This job has expired.


Description

The State of Nebraska, Department of Health and Human Services is seeking a Service Delivery Administrator I for Child and Family Services Specialists Supervisors in the Division of Child and Family Services. This position is responsible for supporting the field operations team from a leadership and project management perspective.
Are you a proven leader with a passion for helping people? Do you have a track record of working through internal and external partners to make challenging decisions and enhance service delivery systems? If so, join our team. DHHS contributes to the lives and health of Nebraskans every day in a variety of ways and settings. Our mission, "Helping people live better lives," provides the motivation to make a difference. The DHHS Service Delivery Administrator I plays an important role in furthering this mission by providing leadership and direction in the delivery of quality services.

What we can offer you:
• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match of first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

For more information about the Nebraska Department of Health and Human Services and the Division of Medicaid and Long Term Care, please visit our website, http://dhhs.ne.gov.

DHHS at 9218 Bedford Ave, Omaha NE 68134

Monday - Friday; 8:00 AM - 5:00 PM and on call

Examples of Work
The DHHS Service Delivery Administrator I:

• Plans, organizes and directs major Service Delivery program(s) including developing and administering program objectives, strategies, policies, procedures and priorities.
• Develops, recommends and implements policies and procedures to respond to changes in program needs, objectives and priorities and to improve the effectiveness of service delivery and program operations.
• Determines the resources necessary to accomplish program initiatives; determines, secures and allocates resources to carry out program goals and objectives.
• Develops and implements quality enhancement policies and plans to evaluate performance relative to program goals and objectives; identifies action plans to address areas of improvement to ensure the needs of clients are met and to ensure compliance with program and funding requirements.
• Develops budget justifications for major expenditures such as staffing, facilities, and equipment.
• Collaborates with DHHS Service Delivery Administrators and other DHHS Administrators or program officials concerning the operation of the service delivery system to resolve administrative issues that impair the effectiveness and efficiency of programs and services.
• Confers with top level agency management, program staff, other administrators, client interest groups and private organizations to discuss agency programs, outcomes and/or policies, resolve problems and explain proper application of policies; coordinates program/staff activities so that program goals and objectives are met and to ensure quality service delivery.
• Directs DHHS Service Delivery operations through subordinate managers or supervisors to attain outcomes and to ensure consistent application of administrative programs and policies; establishes functional work activities and organizational relationships to meet the programs goals and objectives; selects/hires managers/supervisors and key program employees; represents management on issues dealing with employee relations such as grievances, complaints and other human resources matters.
• Participates as a member of the leadership team to evaluate and resolve administrative/program issues and to develop program policies and procedures.
Qualifications / Requirements
REQUIREMENTS: Bachelor's Degree in social services, business administration, public administration, human development, human services, behavioral health, law, special education, or other closely related field AND two years supervisory experience in a human services field; OR a Master's degree in any of the above mentioned fields. Equivalent experience or coursework/training may be substituted for the educational requirement on a year-for-year basis. Previous experience in Child and Family Services is desired.

OTHER: Valid driver's license required. or a way to provide independent travel.
Knowledge, Skills and Abilities
Knowledge of: Child and Family Services or Medicaid and Long-Term Care Program state and federal laws and regulations; Knowledge of CFS/MLTC programs and services available in Nebraska; quality assurance/performance improvement principles and methods of analyzing continuous improvement; business and management principles including strategic planning, resource allocation, human resources, leadership and coordination of people and resources; principles of supervision and staff development; budget administration practices.

Skill in: Communicating to convey information so others will understand; crisis-conflict management; using logic and reasoning to identify strengths and areas needing improvement and identify alternative solutions; facilitating large group and small supervisory teams; planning, assigning, coordinating, and evaluating programs, services and resources.

Ability to: Interpret and apply State and federal laws and standards, agency rules, policies and procedures, and technical narrative material; learn and uphold the objectives, philosophies and functions of the Children and Family Services Division and communicate effectively with a wide variety of individuals; establish and maintain satisfactory working relationships with managers/administrators, community organizations and the public; apply instructions; summarize program and administrative data/statistics into reports; formulate short and long range plans; identify and relate pertinent pieces of information to form conclusions; perform high level analysis; establish program objectives or performance goals and to assess progress toward their achievement; analyze operational problems and develop timely and economical solutions; create a work environment reflecting employee ownership; formulate policies to meet identified needs, goals, or objectives; respond to changes in direction, priorities, and agency values; plan, assign and direct the work of staff; implement objectives and performance goals; assess progress toward achievement of objectives and adherence with established standards/policies; solve problems related to program administered; utilize quality assurance/performance improvement principles to analyze and improve program service delivery; exercise judgment, decisiveness and creativity required in critical and/or unexpected situations. And creativity required in critical and/or unexpected situations.


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