Director, Global Sales Process and Tools
Tealium

WHO WE ARE

Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.

Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.

Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.

We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

The Director, Global Sales Process and Tools for North America is an essential part of Tealium's global Revenue Operations team reporting to the SVP, Revenue Operations. This leader will be responsible for the process, tools, strategy and roadmap. You will own the sales technology stack that fuels our go-to-market organization. Working cross-functionally with Sales, Customer Success, Solutions Consulting and Marketing leadership to identify, develop, and execute optimization in support of the best-in-class technology stack.

YOUR DAY TO DAY

• Own the design, implementation, and maintenance of the sales/marketing business systems with a focus on integration, automation and agile workflows to support the growing needs of the business
• Identification and execution of scale, automation and process improvement initiatives, using data to show evidence of impact on revenue and profit
• Create scalable data models that focus on completeness and accuracy of our customer data across all integrated systems
• Develop a strategic systems roadmap to match future company objective
• Lead a Systems Admin team that support the implementation and maintenance of the Business Systems, such as Salesforce (CPQ expertise required), Yesware, 6Sense, Marketo
• Build trusted relationships with vendors and develop a procurement process to secure the best licensing terms possible
• Develop, select and conduct user training on an as-needed basis to maximize adoption and internal user satisfaction

WHAT YOU BRING TO TEALIUM

• 8+ years experience in SaaS/information technology environment, managing business applications
• Minimum 2 years managing people, preferably as a Director
• Experience with core technologies: Salesforce, CPQ expertise required, Yesware, 6Sense, Marketo
• A business-savvy, autonomous, self-motivated leader with aspirations to build and develop a frictionless systems experience
• Experience in the evaluation, implementation and maintenance of integrated business systems and processes
• Establishing and maintaining metrics to measure performance of work
• Proven experience partnering with business system vendors on system implementations and maximizing value
• Collaborating with departmental domain experts toward successful implementation and adoption
• Experience with high growth companies going through rapid change/scaling
• A culture of documentation, rigor, measurement, outcome attainment, agile DNA, combined with a bias for action

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

- Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium

- Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries

- Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually

- Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment

- Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants

- Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays

- Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness

- Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all

- Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs

- Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location.

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