Director of Institutional Effectiveness
Missouri Southern State University

Joplin, Missouri

General Statement of Job

The Director of Institutional Effectiveness reports directly to the President and is responsible for providing leadership in the design, development, coordination, implementation and evaluation of institutional and organizational effectiveness, research, strategic, tactical and operational planning, assessment, accreditation, and student learning outcomes. Other duties may be assigned.

Specific Duties and Responsibilities

Center Coordination

Responsible for day-to-day management of all aspects of the Office of Institutional Effectiveness.

Responsible for planning and implementing overall goals, objectives and tasks for Institutional Effectiveness, Assessment, and Institutional Research.

Responsible for hiring, supervising and directing all staff, including organization, professional development and assessment of performance.

Responsible for the departmental budget, financial management and expenditures.

Responsible for coordinating the collaboration between departmental staff and constituencies across the University to maintain a culture that provides accurate and timely information to decision makers and external agencies.

Responsible for the integration of institutional research and assessment to create availability of information that promotes and results in data-assisted decision making.


Work closely with the President, Vice President for Academic Affairs/Provost and the Assessment Advisory Committee to plan for and develop policy to carry out the assessment program, to relate assessment results to services and curriculum development and to implement such plans effectively.

Develop, implement and coordinate processes for the overall program of assessment of student learning outcomes for the University. This is to include, but not be limited to the administration of the assessment of academic outcomes of general education at various and appropriate levels, and assisting the various departments with the assessment of their academic programs. Student support and development outcomes assessment are also included.

Coordinate student surveys at various levels as deemed necessary for the assessment program. Carry out special assessment projects in conjunction with efforts of the Missouri Department of Higher Education.

Provide routine and ad hoc reports regarding assessment of student learning outcomes for the Assessment Committee, departments, schools, central administration as well as state and federal agencies as requested.

Interpret and implement initiatives mandated by the Missouri Department of Higher Education and provide feedback to the state regarding these initiatives in cooperation with central administration.

Serve as liaison for the University to Missouri Department of Higher Education and to the Missouri Assessment Consortium on assessment issues.

Assure completion of federal reporting requirements (IPEDS), University data collection requests (comparative institutions, student satisfaction survey, etc.), and external guidebook surveys (common data set).

Develop reports that assist campus leadership in the formulation of plans, analysis of trends, and the understanding of outcomes as well as contribute to the strategic planning, evaluation, and development of institutional policy.

Compiles, analyzes, and disseminates quantitative data on facets of the college and related educational issues, including areas such as institutional characteristics, enrollments, student retention, student transfer activities, enrollment projections, grades, other student performance indicators and fiscal affairs.

Develop, coordinate, and maintain an annual calendar of institutional planning activities and requirements

Provide analytic support and expertise in research design and methods, surveys, data processing and data presentation to the campus for the improvement of academic and administrative processes and programs.

Supervise the creation, administration, and reporting of institutional surveys, evaluations, and assessments, such as, CSI, NSSE, SSI, freshman assessment, senior assessment, graduate, and employer surveys.

Work closely with the President, VPAA/Provost, VPSA, VPBA to develop analyses that assist in the preparation of campus planning activities, such as program planning, enrollment management, and long-range strategic planning.

Institutional Research

Oversee and coordinate analytical activities as well as preparation and coordination of reports from the University to external agencies. This is to include federal and state reports, data for campus-based Program Review, Performance Indicators Reports, surveys to higher education information publishers, and other reports as required by central administration and Missouri Department of Higher Education, accrediting agencies and other entities.

Oversee, develop and implement best practices for institutional research and gathering of standard institutional data to facilitate decision making.

Maintain a comprehensive institutional research resource center and data archives.

Serve as liaison for the University to Missouri Department of Higher Education on data issues.

Provide leadership in reporting structures such as Fact books and Dashboards.

Develop protocols for data integrity.

Provide leadership for survey research.

Compile and submit data for the University's IPEDS reports, including but not limited to the Institutional Characteristics, Completions, and Fall Enrollment reports.

Develops and coordinates university-wide systems of academic and service area program reviews; provides orientation and support to departments in designing program reviews; and delivers monitoring reports to appropriate campus administrators.

Develop, coordinate and publish annual data fact book.

Provide expert consultation to University personnel on research methodology, data management, and data analysis and interpretation.

Assist in the development of an institutional data mining tool. Define, categorize, summarize, verify data used. Recognize and resolve data inconsistencies.

Apply research and evaluation methodologies in support of institutional effectiveness measures and other internal accountability, retention, marketing or decision-support projects.

Education, Experience, and Licenses

A master's degree in institutional research, higher education, statistics or research-oriented field is required. Doctorate is preferred. Knowledge of higher education, accreditation requirements, research methods, assessment and continuous improvement processes is also required.

A valid driver's license and the ability to meet University insurance requirements for driving university owned or leased vehicles.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Requires high level of confidentiality and compliance with the Family Educational Rights and Privacy Act (FERPA).* Able to demonstrate the ability to analyze and interpret data and exhibit strong verbal, written and graphic skills. Expertise with relational databases, student information systems, Microsoft Office Suite and SPSS is also required as well as translating quantitative and qualitative data into meaningful reports. * Strong organizational skills, including the ability to collect, organize and analyze data, prioritize projects, work collaboratively and pay close attention to detail.
  • Knowledge of local, state and national higher education issues; academic and student development programs; curriculum development; current trends and issues relating to federal and state reporting; accreditation requirements; current and innovative practices in the development and assessment of institutional effectiveness and student learning outcomes.
  • Knowledge of current theory and practice in institutional research; the development of assessment tools and methods of measurement; research design; and data management.
  • Ability to present complex material orally and in writing.
  • Excellent interpersonal, collaborative, communication, and computer skills, with the ability to engage, challenge, and lead a wide diversity of faculty and staff.
  • Strong teamwork skills, high level of energy, and ability to work independently.
  • Demonstrated ability to collect, analyze, and assess data related to student enrollment, student Success, student learning outcomes, and program effectiveness.
  • Demonstrated success in managing staff and budgets.
  • Critical thinking and complex problem solving; technical comprehension of rules and methods.
  • Perform professional or managerial work including advanced data analysis and synthesis.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to use a computer keyboard; and talks or hear including the use of a telephone. The employee is frequently required to stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the office work environment is usually moderate with frequent occasions of multiple conversations in process.

Regular office hours as determined by University policy, plus frequent weekend and evening hours. Is expected to be highly accessible and visible on campus.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

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