Financial Processing Analyst
Greatcall

Novi, Michigan


*POSITION:* Commercial Financial Processing Analyst
*DEPARTMENT:* 550 - Commercial Billing Operations
*REPORTING SUPERVISOR:* Supervisor, Commercial Financial Processing
*DIRECT REPORTS:* No
*FLSA**:* Non-Exempt
*EMPLOYMENT STATUS**:* Direct Hire
*TRAVEL REQUIREMENTS:* N/A
*SCHEDULE:* Standard business hours
*ABOUT THE TEAM*
The Commercial Billing Operations Group is passionate and driven to succeed in delivering exceptional quality and service to our Consumer and Commercial wireless customers. This teamas main responsibilities include managing 70+ billing cycles, claim uploads, collections and payments of our customer base. They work closely with other divisions within Billing Operations as well as other departments at Best Buy Health Inc. including the Caring Center, Accounting and Information Systems teams.
*ABOUT THE JOB*
The Commercial Financial Processing Analyst ensures the timely and accurate completion of daily job functions, which includes refunding customers, posting adjustments, analyzing account balances, handling inbound telephone calls, process incoming cancellation requests and posting payments in accordance with company policies.
*RESPONSIBILITIES *

* Process recurring check, credit card and ACH payments.
* Issue/request credit adjustments and refunds to subscriberas account as needed after approval has been secured
* Process a daily deposit to ensure that our bank account is properly credited for monies received
* Post subscriber payment batches and ensure the batches tie out to what was deposited, allocate payments accordingly
* Sort, distribute and process incoming mail and returned mail
* Place outbound and receive inbound past due calls, adhering to all regulatory and organization requirements
* Collect past due balances and/or negotiate arrangements to collect balances related to past due accounts
* Process incomplete and returned check payments
* Provide a high level of customer service and strive for one-call resolution to the member in an efficient and empathetic manner while documenting all correspondence into the system
* Process cancellation notices/requests received via fax and e-mail by entering a Q-Cancel on the subscriberas account and ensure that any necessary stakeholders are notified as contractually required
* Validate all incoming cancellations through the Sales Tool to ensure they are properly processed through the cancel process
* Process incoming authorizations and service plans, following all relevant agency protocols after updating the database with the relevant information
* Other duties as assigned
*QUALIFICATIONS*
*Education:* High school diploma or GED required
*Certification(s):* N/A
*Experience: *

* Minimum 1 year of relevant experience in customer service required
*Knowledge/Skills/Abilities: *

* Excellent verbal and written communication skills
* Strong analytical skills, with the ability to interpret data from multiple sources to reach sound conclusions
* Proficient in Microsoft Excel and Word
* Personal Attributes:
* Customer-focused
* Ability to prioritize while exercising attention to detail and accuracy
* Self-starter with an ability to thrive in a repetitive environment
* Highly organized

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