Global Outsourcing Program Manager

Fremont, California

Meta is currently searching for an experienced professional to join our Global Outsourcing team as Program Manager, with a core focus on Trust & Safety outsourcing programs. The mission of Trust and Safety is to build and run world-class processes at a global scale that minimize harm to people and society; and maximize success and well-being of our ecosystem of people, community, businesses and partners. This is a unique opportunity to work with a wide variety of internal teams and impact the company's growth by providing outsourcing/sourcing solutions. As part of Meta's Source-to-Pay organization within Finance, Global Outsourcing is responsible for end-to-end sourcing, market and spend analysis, contract negotiations, professional services and purchases. The Program Manager will work closely with business teams across Meta and its affiliates to develop and execute sourcing, contracting and purchasing strategies to drive business objectives. This position will be supporting global projects and may require traveling internationally.

Global Outsourcing Program Manager Responsibilities:

  • Develop strong collaborative relationships with key stakeholders across Meta to strategically develop, implement and optimize outsourcing/sourcing and vendor management solutions.
  • Actively identify, track and manage issues and risks for the projects.
  • Identify, develop and deploy industry-leading supplier management, procurement and category management practices.
  • Prepare and manage sourcing documents, contracts, statements of work and related procurement documents. Drive legal, financial and technological aspects of outsourced programs.
  • Lead contract negotiations that optimize value to the company.
  • Ensure program success through strong performance vendor management and governance methodologies, in collaboration with the business.
  • Balance business requirements versus technical constraints and maximize business benefits.
  • Manage complex outsourcing/sourcing projects (including planning, execution, measurement, and optimization of projects).
  • Collaborate with Global Outsourcing/Sourcing Category Teams, Contract Management Teams, Procurement Operations Teams, and Procure-to-Pay to develop sound operational processes.
  • Ensure regional/local processes are aligned to Meta's global operating model. Understand and apply policies, standards and practices established for vendor management.
  • Build and cultivate strategic relationships with key suppliers.
  • Ability to think strategically and operationally/tactically.
  • Manage, coordinate and support special projects as needed.

Minimum Qualifications:

  • Experience working with and building successful relationships with business stakeholders, cross-functional groups and third parties
  • BS/BA degree
  • Experience in planning, sourcing, negotiating, contracting and supplier management
  • Experience driving change and improve end-to-end processes
  • 4+ years of outsourcing experience
  • Knowledge of legal, financial and technology components of outsourcing/sourcing

Preferred Qualifications:

  • MBA
  • Experience negotiating, breaking down cost models and knowledge on the drivers of ROI
  • 7+ years of outsourcing experience
  • Experience with program management, vendor accountability and optimizing performance. Analytical and problem-solving skills, and experience applying these skills to resolve issues strategically
  • Experience sourcing and scaling the creation of custom data sets, with various Supplier models including diverse paid participant engagement, distribution of sensitive prototypes, and Supplier performed real world collection among others
  • Experience working in a global and virtual environment, both internally and with suppliers

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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