Group Leader Enterprise CX Manager- Change Implementation
Western Union

Denver, Colorado

This job has expired.


Group Leader Enterprise CX Manager- Change Implementation, Denver, CO

Does working for a global FinTech company passionate about protecting customers interest you? Are you looking to be responsible for influencing a global company's strategic thinking and mentor business leaders (Managers, Directors) in designing the management system and process-related solutions across business units by introducing lean management tools? Join Western Union as Group Leader Enterprise CX Manager- Change Implementation.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful.

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

In this role, you will focus on joining an exceptional team, the WU Way team, dedicated to driving long-term, sustainable change at WU, focused on improving Customer Experience and pursuing company growth. You will be at the forefront of transforming Western Union into a truly lean-agile organization, ensuring our priorities are grounded in precise customer needs. You will be directly responsible for initiatives leading the change in our company's evolution while becoming an expert on WU Way tools and practices. Accountable for applying WU Way Tools and Practices to areas of responsibility, including training other leaders and teams. This role is responsible for entirely leading initiatives, including sustainable, end-to-end process improvement initiatives focused on customer experience improvements, creating efficiencies ("value streams"), and business agility.

For such a critical role, you will have the proven ability to show a track record of keeping the customer at the center of everything you do. History of leading large initiatives that impact customers and demonstrate their impact on the business. An ability to think forward and anticipate what customers will need. Demonstrated an ability to manage multiple stakeholders with differing priorities and know how to align them to drive action. Comfortable collaborating with a group of business leaders and WU Way experts in designing, developing, and executing strategies and, at the same time, supporting practices to engage and influence stakeholders to make needed behavioural changes that lead to improved CX. Partner to create the best customer experience with Roadmaps, including ongoing success measures to sustain the change. Exhibit exceptional knowledge, competency, and in-depth field experience driving initiatives and behavioral change across large enterprises. Work in a matrix environment and move projects forward. Strong understanding of Lean-Agile principles. Bachelor's Degree or equivalent experience is required

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as an excellent salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The on-target earnings range is $131,437-$ 175,249. which includes a base salary of $109,531. - $ 146,041. short-term (15 % of base), and long-term (5 % of base) incentives that align with individual and company performance. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.

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