Help Desk Specialist (FINCEN)
Computer World Services (CWS)Corporation

Norfolk, Virginia

This job has expired.

Job Description

The Help Desk Specialist provides front-end customer support for the US Coast Guard’s Financial Center (FINCEN) Help Desk.
Key Tasks and Responsibilities

•    Receive, evaluate, and prioritize customer incidents/tickets submitted via telephone, e-mail, and ticketing system
•    Provide resolutions for Tier 1 technical and accounting issues
•    Analyze SQL data to provide relevant accounting solutions
•    Provide IT problem resolution for members by performing problem/incident diagnosis and troubleshooting
•    Assist users in resolving issues with various services and products
•    Use automated information systems to analyze routine situations
•    Escalate issues that go beyond the scope of that which the help desk assists
•    Support users by fulfilling individual requests for information and/or account requests in the utilization of one or more of the various financial software applications available
•    Collaborate with other teams such as the general ledger team, database services, application services and network services to identify and correct core issues


Education & Experience

•    High school diploma or GED is required
•    1-5 years of customer service experience is required
•    Ability to communicate effectively, both verbally and written
•    Ability to troubleshoot and problem solve


•    Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)

Security Clearance

*       Must be able to obtain and maintain government customer Public Trust clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

*       No travel required

EOE AA M/F/Vet/Disability

EEO is the Law:

This job has expired.
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