Help Desk Technician
BC Forward

Help Desk TechnicianBCforward is seeking a highly motivated and experienced Helpdesk Technician at Plano TX 75024Title: Helpdesk Technician Contract: 06+ Months with possible extension or permanentLocation: Plano TX 75024Job Description:

• Responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Provides back-up assistance on other accounts as needed.

Qualifications:

• High school diploma or G.E.D.
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer related problems
• Experience working with company escalation policy

About BCforward:BCforward began as an IT business solutions and staffing firm Founded in 1998, BCforward has grown with our customers' needs inta full service personnel solutions organization Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and IndiaWe are currently the largest consulting firm and largest MBE certified firm in Indiana Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over years of catering tour customers' specific needs BCforward currently maintains a team of over 5000 global resources With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needswww.BCforward.com

Interested candidates please send resume in Word format Please reference job code 195155 when responding to this ad.

Get job alerts by email.Sign up now!

This job has expired.