Help Desk Technician
BC Forward

Help Desk Technician
BCforward is currently seeking highly motivated Help Desk Technician for an opportunity in Plano, TX 75024

Job Title: Help Desk Technician
Work Location: Plano, TX 75024
Duration: 3+ Months contract to permanent

JD Description:
Provides technical support to users for computer-related technical problems on assigned account(s). Enters contacts into the ticket tracking system; ensures information is accurate, prioritized and assigned to a queue.

Essential Job Functions
Responds to customer inquiries to ensure customer needs are met.
* Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
* Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
* Provides back-up assistance on other accounts as needed.

Basic Qualifications
* High school diploma or G.E.D.
* One or more years of technical training in computer support preferred
* Two or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer related problems
* Experience working with company escalation policy

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 195157 when responding to this ad.

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