Implementation Consultant
EMS LINQ, Inc.

Wilmington, North Carolina

This job has expired.


LINQ is a high-growth software company serving the K-12 nutrition market. A superior client experience is vital to our long-term success, client retention, and continued growth. The Nutrition Implementation Consultant is responsible for delivering high-quality knowledge transfer, configuration and consulting services to LINQ clients, allowing them to use LINQ software products efficiently and effectively to achieve their daily operations.

The Nutrition Implementation Consultant partners with clients to gain a comprehensive understanding of their district and business/technical requirements and works to ensure that delivery of LINQ software addresses those needs. The Implementation Consultant ensures the transition to LINQ software is completed according to predetermined timelines and establishes a positive introduction to the new relationship between the client district and EMS LINQ.

The Nutrition Implementation Consultant reports to an Implementation Manager within the Implementation Services area of the Client Experience (CX) Operations department.

RESPONSIBILITIES

  • Provide exceptional professional services and education to clients about LINQ software products, including TITAN nutrition software.
  • Work with clients in the project planning stage to understand and document requirements regarding LINQ products, providing best practice information to improve client experience in implementation.
  • Design and conduct knowledge transfer and configuration sessions through remote training, onsite training or through webinars and recorded sessions.
  • Educate users on LINQ software functionality and product and system configuration, assisting the client where necessary to complete required functional requirements.
  • Collaborate with team members and other LINQ stakeholders to successfully complete implementation projects in a timely manner and deliver exceptional client service.
  • Assist internal LINQ teams with creation of training resources and documentation.
  • Play an active role in proactively identifying product issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes, creating documentation as required.
  • Keep up to date on administrative tasks such as attending team meetings, entering and updating data and metrics in project management tool (Wrike, Salesforce), communicating with clients, entering time reports and managing internal communications.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.
  • Participate in LINQ user events (remote and in person) and travel when required to client sites for onsite training.
  • Perform other duties as assigned.
  • Be an advocate and champion of LINQ software and services.

PREFERRED SKILLS
  • Experience in child nutrition or K-12 education industry preferred
  • Strong knowledge and execution in project management and software services delivery
  • Exceptional client relationship and communication skills, with the ability to work directly and professionally with clients in both remote and in-person environments
  • Ability to work successfully with teams and with leadership to help build efficient and productive work environment.
  • Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.
  • Growth mindset and desire to continually develop and improve knowledge and skills
  • Familiarity with Microsoft Office 365 suite (Teams, PowerPoint, Outlook, Excel) and project management software (example: Wrike) a plus.

QUALIFICATIONS
  • BA/BS degree in a technical or business-oriented field
  • 5+ years of relevant professional experience, including either K-12 industry operator experience or software implementation or support, technical/professional service, or other relevant business experience.
  • Project management experience or certifications (such as PMI-based CAPM or PMP) a plus.
  • Valid driver's license and ability to travel when required.


This job has expired.

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