IT Generalist
Livingstone College

Salisbury, North Carolina

IT Generalist Division: Business and Finance Department: Information Technology Reports to: Chong Dan Position Summary The selected individual must have the ability to oversee the implementation, configuration, operation, maintenance and troubleshooting of IT systems and components (e.g., NGFW’s, VoIP, Web-filters, Switches, Routers, Servers, SAN’s, Wireless systems, Access Control systems, Surveillance, Backup & Virtual appliances, etc.) in a variety of IT functional areas using a broad spectrum of hardware/software technologies and methodologies. Performs administrative and operational support services for IT technology systems including analysis and troubleshooting to ensure optimum utilization of IT resources. Documents and communicates findings and recommendations to the IT Director. Essential Duties & Responsibilities  Establishes information technology systems by programming, configuring, implementing data, voice, video and various network systems adhering to accepted industry standards.  Helps plan and oversee network installations by studying technical specifications and preparing SOP’s.  Inventories and prioritizes network and equipment repairs.  Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with other team members.  Documents network & systems by recording configuration diagrams and programming.  Analyzes network performance, prepares and presents reports based on that analysis.  Maintains network security by monitoring, analyzing data, implementing mitigation actions and enforcing data & network security policies and rules.  Maintains network by troubleshooting and repairing outages, testing network back-up procedures and updating documentation.  Maintains customer rapport by listening and answering questions and resolving concerns/trouble-tickets in a timely manner.  Maintains a safe work environment by following standards and policies.  Updates job knowledge by participating in educational opportunities and reading technical publications. Education/ Experience  Associates Degree in Information Technology, Telecommunications, Computer Science or related field and 4 years work experience, or equivalent technical/vocational certification such as, CCNA, CompTIA Network+ or Security+ and 6+ years networking experience is preferred.  Sound fundamental knowledge of computer hardware & networking equipment/technologies is optimal.  Software and hardware certifications is a plus. Life at Livingstone College Livingstone College is a private, four year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community. About Livingstone College: Livingstone College is an equal opportunity employer that employs qualified individuals based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. Livingstone College complies with all laws regarding reasonable accommodation for disabled candidates and employees. Applicants requiring reasonable accommodation in order to participate in the interview process are requested to contact Human Resources in order to arrange such accommodation. We offer competitive compensation and an attractive benefits package. No recruiters or agencies without a previously signed contract 

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