IT Shift Supervisor � Night Position
Stillwater Human Capital

Chantilly, Virginia

This job has expired.


IT Shift Supervisor Night Position

Stillwater is looking for an IT Night Shift Supervisor in Springfield, VA. The Night Shift Supervisor is responsible for directing the on-shift staff, performing oversight and coordination of multisource services providing for Integrated Operations (IO). Will support our Enterprise Network Operations Center (ENOC). The Shift Supervisor ensures the monitoring, tracking, and documenting of Severity Level incidents and the escalation of incidents affecting critical business functions. The proactive nature of this position demands an experienced manager with operational experience in directing the performance of resources that support critical operations.

Location: Springfield, VA

Minimum Clearance: TS/SCI with Polygraph

Works Hours: 12 hours a day 1800-0600/Panama Shift

Responsibilities

  • Monitors and tracks service impacting changes in the Enterprise infrastructure
  • Works with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise
  • Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools
  • Assists with the development and maintenance of standard operation monitoring procedures
  • Assists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events)
  • Prepares, updates, and reports Situational Awareness to the ENOC PMO and Client Liaisons
  • Monitors planned and unplanned service impacting changes
  • Assists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
  • Assists with SharePoint Outage Tracker entries and updates
  • Assists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
  • Archives Daily Operations Report and Shift Change Log (Day Shift)
  • Performs trend analysis reports, as requested
  • Checks on the status of Critical Site Tickets and closes them, if possible
  • Checks on the status of Prolonged/Multiple Transfers of Tickets and closes them, if possible

Requirements
  • Minimum 5 years of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements
  • Technical background and strong IT skills/knowledge in networking, exchange, or desktop support

Required Certifications: Current Security + Certification AND one (1) of the following IT Certifications:
  • ITIL v3 Foundation
  • ITIL v3 Service Operations Management
  • ITIL 4 Foundation
  • ITIL 4 Managing Professional
  • ITIL 4 Create, Deliver and Support (CDS)
  • ServiceNOW Fundamentals

Desired
  • Proficient in word processing, spreadsheets, and desktop applications
  • Strong communication and interpersonal skills
  • Strong logic and analytical skills
  • Strong customer service skills and experience
  • Excellent oral and written communication skills
  • Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
  • Excellent organizational skills
  • Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

Stillwater is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other protected class. If you need assistance with the application process due to a disability, please contact us at 571-525-2482.

About Stillwater

At Stillwater Human Capital, LLC, we dedicate ourselves to being a trusted advisor and partner to our customers by developing and delivering unique and scalable professional services and staffing solutions that meet or exceed our customers expectations. Our team is committed to working side by side with customers and employees to ensure mission success is achieved. Stillwater focused on mission delivery to our customers and the well-being of our employees. Stillwater is one of the fastest growing companies in the Federal Market Space and recognized as one the best places to work in the Washington Metropolitan Area by the Washington Business Journal.


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