IT Support Specialist Seeking a solutions-focused individual to handle the day-to-day management of the IT needs across multiple sites. The ideal candidate will provide end-users prompt and effective support and manage hardware and software resources.
What You Will Be Doing Provides remote and on-site basic support and troubleshooting for desktops, laptops and cellular phones.
Handles administration: password resets, printer configurations, break/fix instructions and ticket routing.
Performs installations, replacements, upgrades, and other hardware/software related tasks.
Escalates issues to external IT support as appropriate.
Manage the support queue ensuring issues are prioritized based on business needs, follows up to ensure all issues are successfully resolved.
Maintain user account info including access, permissions, and systems groups, and performs all system administration functions.
Provide necessary user training on network and desktop applications.
Provide proactive assistance with the setup, testing, and monitoring of high-priority virtual and in-person meetings to ensure there are no issues.
Create and monitors the IT budget and is responsible for processing all IT related invoices.
Maintain inventory and configuration docs on personal computers, software inventory and licensing records for personal computers.
Manage new hire onboarding equipment setup, configuration, preparation and shipping. Retrieves hardware from departing staff.
Create/maintain documentation for all routinely performed tasks.
As needed off-hours work, remote and on-site, to meet business needs.
Occasional travel to satellite offices is required.
What You Need for this Position Bachelors degree or equivalent
3+ years of IT support experience
Windows OS (thru Windows10), Servers - physical and virtual running VMWare host
Reasonable familiarity with MS SQL Server, IIS, MS Office and other software packages
Experience with AVID and MRI a BIG plus
Microsoft, Cisco, and/or other certifications helpful but not required.
Self-motivated and directed
Ability to effectively prioritize and execute tasks in a fast-paced environment focused on resolving issues and problems
Great attention to detail
Strong trouble shooting and problem-solving skills with the judgement to know when to ask for help
Customer service driven with strong communication skills
Ability to work well independently as well as within a team
Ability to be adaptable to the changing needs of the business
Upbeat and positive, with strong collaboration skills and a willingness to be a team player
For your hard work and dedication, earn a generous salary plus outstanding benefit package including 401k, along with the opportunity for career advancement.
So, if you are a IT Support Specialist with required experience, please apply today!
- Applicants must be authorized to work in the U.S.
*CyberCoders, Inc is proud to be an Equal Opportunity Employer*
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.