Maintainer I (Hotel)
University of Massachusetts Amherst

Amherst, Massachusetts


Job no: 515063
Work type: Staff Full Time
Location: UMass Amherst
Department: Accommodations
Union: AFSCME
Categories: Facilities/Grounds

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Supervises and assists in the performance of custodial and maintenance work in the UMass Hotel. Maintains daily records, inventory of supplies, linens and equipment. Institutes a preventive maintenance program, carpet care program and makes minor repairs when necessary.

Essential Functions

  • Supervises and assists in the cleaning of offices, hotel rooms, hallways, and lobby and outside the hotel to ensure department standards are met.
  • Transports soiled and clean linen to worksites.
  • Institutes a preventive maintenance program of all locks, painting, faucets, carpet care, bedding to maintain department standards.
  • Supervises and assists in the emptying of waste barrels, garbage cans, recycling containers and other waste and trash receptacles.
  • Supervises and assists in the moving or changing of furnishings using manual or mechanical means.
  • Locks or unlocks premises and performs other similar security tasks in conjunction with the building rules and regulations.
  • Supervises and assists in sweeping, cleaning and snow removal on walks, terraces and steps in the immediately adjacent outside premises of the Hotel.
  • Requisitions cleaning supplies, cleaning tools and equipment using department forms and procedures; stocks pantries and issues supplies to cleaning staff; maintains an inventory of supplies in accordance with department policies and procedures.
  • Makes minor repairs in hotel rooms to ensure the rooms meet department standards (work not requiring a license).
  • Processes work orders and maintain general records of work done in the hotel.
  • Trains employees in cleaning and hotel operations following department guidelines and procedures for staff training.
  • Coordinates linen supply controls by updating a daily and monthly inventory to keep accurate records and proper supply levels.
  • Inspects and repairs hotel equipment such as vacuum cleaners and carpet machines to ensure proper operation and safety.
  • Handles guest luggage.

Other Functions

  • Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • At least one (1) year of full-time or equivalent part-time experience in hotel custodial or maintenance work.
  • Ability to follow oral and written instructions.
  • Ability to establish and maintain harmonious working relationships with others.
  • Ability to lift and carry heavy objects.
  • Physical stamina and endurance.
  • Knowledge of the methods followed in hotel custodial work.
  • Knowledge of safety practices and procedures followed in hotel custodial work.
  • Knowledge of the standard procedures followed in the storage of custodial and cleaning materials.
  • Ability to give oral and written instructions in a precise, understandable manner.
  • Ability to maintain accurate records.
  • Ability to operate a computer.
  • Knowledge of how to operate a vacuum and power hand tools.
  • Knowledge of minor plumbing skills not requiring a license.
  • Ability to read, write and comprehend the English language.
  • Ability to maintain and operate various equipment in the hotel department.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Knowledge of the laws, rules regulations, policies, procedures, specifications, standards and guidelines governing the activities of Auxiliary Services, UMass Hotel.
  • Knowledge of the operation and maintenance of a wide variety of equipment used in hotel custodial service.
  • Completion of formal course(s) or in-service training programs.
  • Physical Demands/Working Conditions

    • Balancing, Carrying, Pulling, Pushing, Repetitive Movement, Standing, Bending, Reaching, Twisting, Lifting.

    Additional Details

  • This position is designated as essential personnel.
  • Receives direct supervision from Supervisor of Accommodation Services who assigns work and reviews performance.
  • Work Schedule

    • 40 hours per week; varies depending on department needs.

    Salary Information

    Grade 09

    Special Instructions to Applicants

    Please complete online application and submit contact information for three (3) professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Jul 14 2022 Eastern Daylight Time
    Applications close:



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