Manager, Patient Access
University of Miami

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The department of Patient Access has an exciting opportunity for a full-time Manager, Patient Access to work at the Sylvester Deerfield location. The manager will functionally oversee all of the business operations related to all patient access points. Overview of the business operations include all front-end processes to ensure a smooth and open-minded entry of patients to departmental services while maintaining timely and accurate business information to guarantee payments of services provided.

CORE FUNCTIONS

• Manages the daily activities of personnel in the inpatient and outpatient admitting areas, to ensure timely registration of patients, accurate data entry of patient biographical and financial information and provide supervision of the cashiering process.
• Oversees business front end clinic functions for all related departmental entry points.
• Reviews each clinic three days ahead of the clinic date to determine if each patient has been properly verified for insurance purposes including proper authorizations, proper FSC are inputted in the IDX system and proper information is written on each patient as it relates to co-payments, etc.
• Acts as a resource for any departmental staff or managers when it comes to information about registration, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly.
• Reviews and trains front office business personnel in completing front end processes timely and accurately.
• Responsible for completing yearly and special performance appraisals for the staff, and recommends merit increases, promotions, disciplinary actions etc., to the Director, Patient Access.
• Responsible for the on-going training and communication of changes in policies and procedures through feedback to staff via regular meetings.
• Ensures that adequate staffing is maintained on a 24 hour basis.
• Selects and trains new employees in accordance with Human Resources policies and organization philosophy.
• Assists in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines.
• Provides information and ideas regarding strategy, operational initiatives, and policies to Director, Patient Access.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
• Excellent customer service skills.
• Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting.
• Knowledge of insurance verification procedure.
• Computer skills that include MS office.

CORE REQUIREMENTS

• Three (3) years of experience in a supervisory role in registration or insurance verification.
• Bachelors degree preferred

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
c106

This job has expired.