NRM- MZR Business Analyst
Zoetis

POSITION SUMMARY

NRM, My Zoetis Rewards (MZR) Business Analyst provides insights to assess the performance of and drive continuous improvements to Zoetis' MZR B2B loyalty Program. This role is responsible for defining, validating, and analyzing performance metrics, building reports, and financial model development. The successful candidate will work closely with B2B business colleagues, CRM, sales force, finance, operations, legal and technical resources to identify needs

POSITION RESPONSIBILITIES

Develop and maintain key reports to inform and guide MZR decision making, including:

• Create, automate, and manage performance measurement tools & metrics for the MZR program
• Uncover and prioritize high ROI investment and savings opportunities that are aligned with business objectives
• Support the design, pre and post-hoc analysis and continuous improvement of the MZR program
• Design, develop, and maintain KPIs/metrics, reports, analyses, dashboards, etc. to drive key business decisions
• Develop and maintain forecasting & financial models
• Provide comprehensive responses to ad hoc managerial requests to obtain or explain data-related inquiries.
• Management of customer enrollment from CRM to our internal pricing tools
• Synthesize complex data sets into summary presentation format suitable for non-technical audiences
• Work with the business analytics team and IT to develop detailed data mapping and end-to-end process flows, when needed and to implement best practices for data integrity, data quality, and exception handling processes
• Work with CRM team to test, uncover and resolve any enrollment issues or data flows
• Support MZR Marketing manager in the day-to-day tasks and support for our sales forces with any questions as it relates to their customers and the program, this can include training.

ORGANIZATIONAL RELATIONSHIPS.

• Partner closely with broader NRM team and B2B Mktg teams
• Collaborates with Finance, Marketing, Business Analytics, Market Research, Logistics/Supply Chain, Field Force Effectiveness, Business Operations, Sales, and Customer Experience teams

EDUCATION AND EXPERIENCE

• Strong analytical mind and in-depth understanding of key business drivers
• Agility, adaptability and strong problem-solving skills
• Strong interpersonal skills and excellent written and verbal communication skills
• Fluency in English required, other languages a plus
• Bachelor's degree in finance, marketing, mathematics/statistics, economics, engineering or related field. Master's degree preferred
• A minimum of 2 years of experience in creating analytical frameworks with a focus on loyalty programs
• Understanding of financial metrics, P&L construction, pricing, ROI and marketing/promotional evaluations using data
• High proficiency with Excel and Tableau (or similar visualization tools)
• Experience with SQL and understanding of database architecture

TECHNICAL SKILLS REQUIREMENTS

Required

• Understanding of loyalty program pricing models and value drivers
• Experience with financial and forecasting models as well as different type of forecasting methods
• Experience with strategic pricing and consumer loyalty behavior concepts
• Significant financial acumen, including but not limited to understanding revenue and margin drivers for the business, customer lifetime value, and pricing strategy
• Experience with technology and tools to simplify complex proposals and move from data collection to information management to decision making/ insights
• Ability to absorb loyalty program strategies and translate these strategies into actions and decision making
• Understanding for how to develop, socialize, implement and evolve processes for deal approvals/ stakeholder buy-in
• Strategic problem-solving and ability to drive creative solutions in a complex environment
• Ability to build close working relationships and drive data-driven recommendations and decisions with internal teams (e.g., marketing, sales and finance)
• Analytical background; able to understand and manage complex analytics
• Strong communication and presentation skills; ability to influence without authority
• Ability to simultaneously manage and pivot between multiple projects, pilots and tests
• Proficiency in Microsoft Office applications
• Experience with analytics tools such as Tableau
• Experience with SQL (or similar programming language)

Desirable

• Knowledge of animal health and /or agri-marketing

• Experience in analysis packages (e.g. R, SAS, Matlab), or programming languages (e.g. Java, Python, Ruby)

• Experience with cloud-based data environments such as Azure/Databricks

• Knowledge in at least one of the following fields: machine learning, data visualization, statistical modeling, or data mining

PHYSICAL POSITION REQUIREMENTS

Must be open to occasional travel.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

This job has expired.