About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title: Operations Admin & Analyst
Job Summary:
This role would include triaging our customer service line which fields calls and emails from Goodyear/ IRG for preventative maintenance, repairs, and onsite work needed. The OAA would prioritize and assign work; executing special projects/assignments; and responding to emergency spill containment and clean-up calls.
This role requires proficiency in Microsoft Office and CMMS Software (IFS) as it would include administrative functions of these programs.
This role is the front facing arm of our operation, customer service is a must!
Essential Duties and Responsibilities
Receive, assign work order number and classification codes, record and distribute work requests to appropriate building supervisors (includes all Trouble Calls, Repairs, and work orders for Janitorial, Ground services, etc.).
Dispatch work orders, relay messages and special instructions to the building supervisors.
Answer client/customer inquiries relative to the activities of the project when the information required can be supplied from project knowledge or can be located in office files, records or databases.
Perform controlled administrative functions into Emcorvia and IFS system to ensure accurate, up-to-date information within the system. Supply timely and accurate data and administration of PCards to the project manager, maintenance manager, and maintenance supervisors to ensure project compliance. Follow up with customers to ensure satisfactory performance of service via phone, or e-mail.
Perform all other administrative, duties as assigned, to assist with the large volume of work processing through the system.
Reviews current site IT processes with team and identifies "best in class" ways to implement
Minimum Requirements: Education
High School Diploma or GED Equivalent
Business Experience
8+ Yrs of Customer Service
8+ Yrs of proficient IT Experience
8+ Yrs Work Place Organizational Experience
Licenses/Certifications
Valid State Driver's License
Language Skills
Strong Customer Service background and interpersonal skills
Technical Qualifications & Skills
Proficient with Microsoft Office (EXCEL, WORD, and OUTLOOK).
Proficiency in word processing and spreadsheet development.
Minimum of 5 yrs experience working with CMMS systems
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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