Patient Access Specialist - Student Health
University of Iowa

Student Health at the University of Iowa is seeking a Patient Access Specialist to register patients, schedule patient appointments, and check patients in/out for Student Health and Student Wellness. Other duties to include:

• Ensuring the correct visit types, provider, date, length of visit, and time are utilized.
• Scheduling into the appropriate timeframes that are in line with what is requested for the plan of care based on the desired appointment date.
• Ensuring the right appointment prerequisites are completed and obtained.
• Coordinating all necessary preparatory tests and obtaining records to maximize the efficiency of the visit.
• Informing patients of their visit specific preparatory instructions, and ensuring notification about their upcoming appointments via their communication method of choice.
• Following the appropriate workflows to confirm the patient is financially secured for their visit.

The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate. Will assist and problem solve any scheduling issues that arise. Uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the department's best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

For a detailed job description, please email Esther Kalonji at esther-kalonji@uiowa.edu

About Student Health:

As part of the Division of Student Life at the University of Iowa, Student Health understands that feeling well is essential to a student's function and ability to succeed. Student Health is dedicated to delivering quality healthcare to enhance success and learning for all University of Iowa students.

About the Division of Student Life:

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting inclusive educationally purposeful services and activities within and beyond the classroom. One of our division priorities is to advance UI's goals to recruit and retain U.S. racial/ethnic minority (URM) staff and students.

Qualifications:

Required Qualifications:

• Bachelor's degree in a field relevant to the position or an equivalent combination of education and related experience.
• Working experience (typically 6 months or more) in an administrative office role.
• Excellent written and verbal communication skills.
• Commitment to and alignment with the values of Student Health and the Division of Student Life, including a demonstrated commitment to excellence through diversity, equity, and inclusion.
• Proficiency in computer spreadsheet and database applications.

Desirable Qualifications:

• Experience with hospital operations and/or Ambulatory Clinic operations.
• Experience with electronic medical record software, preferably the EPIC system.
• Experience with patient scheduling in an outpatient clinic setting.

Application Details:

• In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact esther-kalonji@uiowa.edu.

Additional Information

• Classification Title: Patient Access Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 3A

Contact Information

• Organization: Student Life
• Contact Name: Esther Kalonji
• Contact Email: esther-kalonji@uiowa.edu

This job has expired.