Patient Services Associate - Meriden - Full Time - Bilingual Required (English & Spanish) - $20.00/hr
Community Health Center

Job Description Summary:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Job Description:

ROLE AND RESPONSIBILITIES

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Review and complete Telephone encounters (TEs) timely and accurately
• Reconcile patient visits daily

Insurance:

• Verify active insurance coverage and status and keep information updated
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance

Phones:

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

• Consistently ensure and maintain patient confidentiality

Other:

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support Operations Manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multitask
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours may vary as this clinic is open 7:30am- 7:00pm
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Location:
Community Health Center of Meriden
City:
Meriden
State:
Connecticut

Time Type:
Full time

This job has expired.