PC/Network Technician II
Materion

At Materion, everyone is included, respected and offered opportunity to grow. Join us!

PC/Network Technician II

The PC/Network Technician II will provide phone and hands-on support to end users at domestic and international locations on a variety of computer-related issues with a particular emphasis on troubleshooting IT issues at our Performance Alloys & Composites (PAC) facility in Elmore, Ohio.

You will have the opportunity to:

• Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Monitor service requests assigned to other first-level technicians to supply training and knowledge transfer when appropriate.
• Oversee local IT security, backup, remote access, and other activities as assigned; including communication requirements and technical support.
• Offer technical and systems support for project support to other locations as requested by Corporate IT.

• Associate degree in Computer Science, Information Technology, or related degree is required
• Extensive and proven technical on-the-job experience and practical knowledge could replace the academic experience
• Minimum of two years' experience in Windows PC and server environment required
• Technical knowledge of current company standard applications and network operations including but not limited to: Windows 7, MS Office, TCP/IP, Windows Server (2003-current), Lotus Notes, FTP, DNS, and DHCP, required
• Practical operating knowledge of Ethernet and WAN technology required