Pharmacy Technician

Scottsdale, Arizona

This job has expired.

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit

Role overview

As a Pharmacy Technician, Clinical Pharmacy Outreach you will be a trusted advisor who helps members and their families with any issue related to healthcare from getting the right care when they need it to understanding how to get the most from their healthcare benefits. As a Pharmacy Technician, Clinical Pharmacy Outreach you will work cross functionally with other provider teams at Accolade to provide accurate and timely solutions to a variety of member problems, assist in improving our pharmacy-member touch points, and help to manage content and processes. This job requires critical thinking, creative problem solving and the consistent application of discretion and good judgment, as well as a high degree of organization.

A day in the life...

  • Handle benefits, coverage and claims questions, including understanding the root cause of the issue
  • Listen, assess, and comprehend member issues and use judgment and problem solving to take appropriate action
  • Provide insight and assistance with pharmacy claim disputes when appropriate
  • Comply with Company and HIPAA guidelines
  • Evaluate member claims and healthcare needs and make recommendations on changes or additions to appropriate programs
  • Able to do all the above in a telephonic and collaborative environment with colleagues

What we are looking for...
  • Certified Pharmacy Technician
  • A valid and unrestricted license is required for the state of residency
  • Solid technical skills
  • Previous experience in a patient facing role
  • Ability to engage others by being a good listener with a solid capacity for empathy
  • Possess excellent communication skills and the ability to convey passion and enthusiasm
  • Possess solid ingenuity, judgment and problem solving skills
  • Strong ability to engage teammates to solve issues for clients
  • Organized, dependable and thorough
  • Flexible with a high tolerance for ambiguity
  • The ability for self-reflection and the capacity to accept and utilize feedback is essential
  • Must display honesty and integrity
  • Must be adaptable to change
  • Must be comfortable working in a telephonic environment with clients, health plans, and providers

Examples of prior job experience/expertise: (preferred but not required)
  • Retail Pharmacy Technician (or Lead Technician)
  • Pharmacy Call Center Customer Care Representative
  • Health Assistant

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.


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