Product Operations Analyst
Knowable

Who We Are:

Knowable is the market leader in turning contracts into structured data. By converting contracts, unstructured legal language, into structured data, we help clients understand risk and identify opportunities. Knowable started as a product at Axiom Law, a startup that became the industry leader in alternative legal services. Now, financially backed by legal technology giant LexisNexis, we are transforming from services to a technology platform that leverage the latest in ML and NLP to render our already best in class workforce even better and more efficient. With 10 years of data collection and training data creation, we are poised to take the lead in the emerging market of Contract Data Management.

Come join a company with the best of all worlds, a start up like culture with a proven sales and revenue model, and serious financial backing. We are building for a future that is quickly happening - join us and be part of that transformation!

We are seeking a Product Operations Analyst that is serious and passionate about data quality to join our R&D Team based in Nashville, TN. This role will be in charge of a number of data heavy processes, including helping to onboard and administer new clients, configuring our internal and external applications and features, setting up and insuring the accuracy of customer data models.

The Role:

This role may include any and all of the following:

• Being responsible for the creation, onboarding, and administration of new client organizations on the Knowable Platform and in other legacy applications,
• Playing a critical role in operations and change management through the implementation of change requests, the configuration of Standard and Non-Standard data models, and other updates to Production environments,
• Pro-actively seeking discrepancies in data and flagging other team members when they appear,
• Being responsible for various layers of data quality and monitoring, from ingestion to production,
• Being a knowledge expert for our product applications and features,
• Helping to develop and foster key cross-functional relationships across Knowable's Product, Technology, Commercial (Sales & Marketing), and Client Service teams,
• Documenting and troubleshooting issues identified in our Production environments and drive them to resolution,

Successful Candidates:

Successful candidates must be fits for Knowable's unique operating environment and culture: high-growth, innovative, lean, and values-driven. As such, successful candidates must be highly capable in each of the following dimensions (among others): attention to detail, adaptability, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a lean team (for people leaders: must be comfortable in a player/coach role.)

Beyond these characteristics, here are the required skills, knowledge, capabilities, and education for this particular role:

• 2+ years of project or data administration experience.
• Intermediate to advanced experience in SQL.
• Technical project and program management experience. Experience with agile methodology.
• Experience with the product development cycle.
• High technical acumen and ability to communicate effectively with a variety of technical stakeholders.
• Exceptional written communication and documentation skills.
• Strong relationship-building and stakeholder-management skills.
• Strong commercial orientation and client focus. Capable of presenting credibly to, and facilitating meaningful meetings with internal and external customers.
• Comfortable working in a lean, fast-paced, and demanding environment.
• Legally able to work in the United States.
• BS in Computer Science or other relevant field of study. Knowable is an equal opportunity employer and committed to a diverse workforce.
• Knowledge of other programmatic languages to query data bases is a plus.

Our values:

• Fresh Minds: We are proudly nerdy, with the expertise and ambition to lead a whole industry into a smarter era of contract data
• Hardy Souls: We are scrappy and determined, and we don't believe in drama
• Open Hearts: We are genuine, generous and fearlessly direct with each other, our clients and the market
• Every One: We are building a beautifully diverse community where every one is respected and embraced for being exactly who they are

Additional Information:

Knowable is an Equal Opportunity Employer.

For more info: https://www.knowable.com/

Knowable is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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Knowable's approach to due diligence and integration activities is designed to unlock the value embedded in contract and answer the questions that matter most.

Knowable's clients, including many of the most sophisticated and frequent corporate transactors in the world, know that a more strategic approach to contract diligence increases deal value. We agree!

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