Quality Assurance Manager
VOA Chesapeake

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Quality Assurance Manager is responsible for ensuring that agency programs and services are implemented in accordance with federal, state, local and agency standards through various means, including compliance audits and reports. In addition, the Quality Assurance Manager is responsible for developing training programs, and conducting all required training for employees.

RESPONSIBILITIES

• Maintain complete knowledge of the agency policies and procedures (including operational procedures), BOP, QCP and ACA standards.
• Develop and implement internal audit systems, in order to provide timely monitoring and assessment of programs and facility services.
• Compile documentation for compliance reviews for all regulatory requirements (the American Correctional Association, Federal Bureau of Prisons, etc.) and other contracted entities under which services are provided.
• Conduct an internal audit in order to determine compliance with agency standards, documenting findings and assist in corrective action plans indicating specific time lines to comply with agency standards.
• Conduct a compliance audit of policies and procedures in accordance with ACA standards; monitor and review ACA Outcome Measures on a monthly basis.
• Review ACA audit reports and findings, if any, and assist in preparing agency responses for review and approval.
• Submit annual certification reports to ACA outlining facilities compliance level, current status of action plans, and significant events, as required.
• Provide comprehensive training program for current &/or newly hired employees throughout the program staff (e.g. agency program policies and procedures, program rules and regulations, BOP contract requirements, QCP, ACA standards, agency forms, report writing, correction & security protocols) &/or management staff (e.g., leadership, delegation, new/advanced management training).
• Schedule training sessions, request/arrange equipment (e.g., video, recording, teleconferencing); maintain attendance records, training calendar; schedule follow-up sessions as needed; Participate with co-workers as self-directed work team to discuss issues, findings, discuss new and/or improved training methods and techniques.
• Coordinate and/or participate in training (e.g., solicit relevant staff for participation, register participants, conduct training overview & content review) conducted by outside entities, or contracted agencies as needed; request/arrange equipment (e.g., video, recording, teleconferencing); schedule follow-up sessions as needed; participate with co-workers as self-directed work team to discuss issues, findings, new and/or improved training methods and techniques (e.g., Quality Assurance, Accreditation).
• Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EFFECT ON END RESULTS:

• To maintain an internal auditing system.
• To complete ongoing assessments of the program and services provided to the residents.
• To maintain documentation for compliance reviews.
• To maintain compliance audit of the agency policies and procedures, including operational procedures.
• To assist in maintaining compliance with contractors and regulatory requirements.
• To maintain 24-hour supervisory coverage of the facility and its residents.
• To maintain a training curriculum for new and current staff.
• To facilitate staff development trainings for all new and current staff.

PHYSICAL REQUIREMENTS:

• The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Bachelors Degree in a field of organizational administration, public administration, criminal justice, or management. Bachelors Degree in human services with at least two years of human services and/or corrections experience is acceptable.
• Reasonable combination of the following skills and abilities: organizational, time management, detail oriented, system development, written and verbal communication, interpret compliance requirements and public relations.
• Excellent written and verbal communication skills
• Ability to work in a fast healthcare environment
• Experience with Microsoft Suite (Power-point, Excel, Word etc.)
• Bilingual in any language a plus

EEO/AA

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