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ADP is hiring a Quality Control Coordinator.
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Quality Control Coordinator you will respond to requests for research and issue resolution that require off-hook time to resolve, thereby allowing inbound associates to be available to clients. Issues may vary from basic and administrative to complex, technical or tax related. Runs reports and/or requests additional data from key constituents and determines appropriate corrective action to resolve issues and minimize impact to clients. May contact clients directly depending on work type and job level. Corrects system data as appropriate. Documents notes and outcomes in Clarify system. Meets internal SLAs for response times. Acts as key Regional resource for closing the quarter for tax purposes.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
TO SUCCEED IN THIS ROLE: Required Qualifications
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