Do you enjoy driving continuous improvement, have a passion for leading others, and take pride providing superior technical support? Then look no further - your new career as Refrigeration Technician awaits you at Welbilt, Inc.
As Refrigeration Technician - you will provide technical field service support and product/policy information to channel partners and customers; and will assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required.
Reporting directly to the Manager of Field Service; this position is located in Manitowoc, WI at our Manitowoc Ice* facility.
We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!
Essential Job Functions:
Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establishes and maintain effective relationships with internal and/or external customers.
Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests.
Understand, implement, and interpret company service policies and procedures to channel partner and customers.
Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
Proficiency in use of company business systems and maintain technical and policy reference requirements. Participate in other areas of aftermarket service as requested.