Provide initial behavioral health assessments to patients in the emergency department at MacNeal Hospital. Determine the appropriate level of care for the patient and facilitate the appropriate referral. Collaborate with the psychiatrist and ED physician regarding diagnosis and treatment plan. Completes necessary legal paperwork for admissions and transfers. Completes insurance precertification. Clinical decision-making skills and superb documentation required.
Under the direction of the BHS Patient Services Manager, collaborates with all MacNeal customers (internal/external) in an effort to meet the needs of person(s) seeking Behavioral Health Services. While primarily positioned in the emergency department of MacNeal Hospital, employee will complete initial clinical assessments to determine appropriate level of Behavioral Health Care. Complete necessary legal paperwork for admissions and transfers (Petitions, Certificates, Voluntary forms)
Employee will utilize resources to assure referrals are made based on clinical needs of the client, taking into consideration their cultural, ethnic, demographic,
financial and socio-economic influences. As indicated, facilitates the admission process to BHS units and programs, assures accurate registration, and completes insurance verification and pre-certification.
Develops positive relationships with all internal and external customers to insure future referrals to MacNeal and BHS.
Interpersonal skills necessary to maintain a professional demeanor in emotionally challenging and stressful situations that may include physically volatile occurrences.
Analytical skills required to prioritize and intervene in an environment that has a rapidly fluctuating work volume.
Empathic approach to providing crisis intervention with an ability to establish appropriate limits while providing quality care.
Above average written and verbal communications skills needed to ensure for comprehensive and accurate documentation.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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