Remote Call Center Representatives
The Judge Group Inc.

Los Angeles, California

This job has expired.


Location: REMOTE
Description: Our client is currently seeking a Remote Call Center Representative/ COVID Medical Service Coordinator.

(Applications Accepted from Mountain Time and Pacific Time Zone)

Responsibilities:

Answering inbound calls from customers who are looking to schedule appointments for COVID testing in their area

Documenting demographic and appointment related data with a high degree of accuracy in an internal database

Providing general customer service for all other resident inquiries on their COVID testing appointments

Identifying and resolving potential scheduling conflicts and escalating issues to leadership as necessary

Follow up customer calls when necessary

Recognize, document, and alert the management team of trends in customer calls

Research required information using available resources

Required:

High School Diploma or GED

Intermediate keyboarding and computer skills including Microsoft Office

Strong verbal and written communication skills

Ability to positively influence working relationships with members, providers and internal staff

Exceptional professional etiquette and interpersonal skills

Ability to maintain service mentality while adhering to company protocol

Analytical ability and attention to detail

Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment

Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience.

Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions.

Ability to manage time and effectively prioritize workload

Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures and knowledge base.

The ability to acquire and maintain the technical/professional expertise required to the the job effectively and to create effective customer solutions.

Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization.


Contact: darora@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.
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