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The Senior Health Care Analyst - Patient Experience is responsible for planning, organizing, implementing, and leading department assignments and training related to patient experience improvement, including working with internal stakeholders and the external medical community. This role develops and delivers educational content related to patient centered care and outcomes and is responsible for staying abreast of the latest trends and techniques.
Tasked with responding to key metrics, helping to define leading indicators, and identifying areas to positively impact overall patient experience and improve metrics related to the interactions of members with provider offices. This role may compile and analyze appropriate and relevant data and information and make recommendations for operational improvements.
Facilitates sessions to educate physicians and other clinical and administrative employees in the philosophy and techniques of patient experience improvement to transform care delivery settings into consistently high service, patient focused settings; travel required within the state of Michigan.
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