Senior IT Systems Analyst
Pathfinder International

Pathfinder Overview:

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women's lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.

Position: Senior IT Systems Analyst.

Reports: Senior Manager, IT Systems.

Location: Preference Washington, DC

Summary of Role:

As a member of the IT Systems and Apps team, the Senior IT Systems Analyst will administer the management of Pathfinder Endpoints to ensure that Pathfinder assets are protected, available, and configured to meet the organization's needs. Additionally, the position is part of a team providing tier 1 support of Pathfinders as part of a global support model. The Senior IT Systems Analyst is responsible for managing a global inventory of endpoint devices, working closely with the global procurement team and vendors. The position also works closely with the applications team to manage accounts, access to systems, assisting in the development of automated workflows, and increasing overall digital efficiency.

Key Responsibilities:

Endpoint Management:

• Work with the Microsoft suite of tools (Microsoft Endpoint Manager / Intune / Defender) to provide a safe, secure, and managed desktop to Pathfinders globally.

Inventory Management:

• In conjunction with the global IT and Procurement teams, maintain a managed inventory of endpoint devices to ensure all Pathfinders have a working desktop device. Work with vendors to establish and maintain a relationship for replacement, support, and modern devices.

IT Team Project Management:

• Work with regional IT teams to attain set standards and objectives. Coordinate application implementations and upgrades. Build and maintain relationships with all IT units to ensure that goals are understood and met.

Application Management:

• Ensures timely coordination and communication of specific program requirements, needs, and initiatives with Pathfinder teams globally. Ensures existing applications are up to date, cataloged, and known to all Pathfinders minimizing redundancies.

Systems Administration:

• Administers and supports systems and user infrastructure in close coordination with IT Systems team and Pathfinder's global IT standards. Ensures timely backups of all necessary systems data. Ensures high standards of systems availability across a range of physical conditions as budgets allow.

User Support:

• Provide quality end user support including in-person break-fix, remote assistance, and request fulfillment for new hardware and software. Triage and escalate issues to other IT departments as appropriate. Enter, update, and resolve all support activity into the ticketing system within SLA

Required Education and Work Experience:

• Bachelor's degree in Computer Sciences, Information Technology or equivalent, or a combination of education and experience that yields the required competencies
• 5 years of hands-on IT experience
• 3 years of hands-on experience in Microsoft Windows, Server Management, Azure, and on-prem Active Directory
• 4 years in service desk environment
• 3 years management experience
• IT Administration: Foundational skills in Microsoft Azure, Hyper-V, public and private networks; communication systems, data management, and endpoint management
• Computer Applications and Systems: Foundational knowledge of Microsoft SharePoint, Microsoft Power Platform (PowerApps, Power BI, Power Automate)
• Troubleshooting: Ability to analyze, troubleshoot, support, and implement technical solutions at all levels, especially the desktop
• Systems Documentation: Foundational skills managing systems documentation

Preferred Competence and Work Experience:

• 8 years of hands-on IT experience
• 5 years in a service desk environment
• 5 years of management experience
• Previous work experience with an international NGO
• Sexual and Reproductive Health and Rights Services: Foundational knowledge of family planning and reproductive health principles, practices and services, including program strategies and indicators.
• Languages: Ability to use local language and English language.
• Communication: Advanced oral and written communication skills.
• Passion for Sexual and Reproductive Health: Demonstrated commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices.
• Influencing: Ability to influence others at all levels within the organization.
• Customer Service: Advanced customer service skills.
• Organization, Planning and Multi-tasking: Advanced organizational and planning skills, project planning and management skills. Proven ability to set priorities, meet deadlines and multi-task with minimal supervision.
• Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented, and ability to manage stress effectively in a fast-paced environment.
• Matrix Management: Ability to thrive in a matrixed organization.
• Confidentiality: Ability to maintain confidentiality on work-related matters.

Other Information:

Technology to be Used:

• Uses cellular and office phone, laptop, or desktop computer.

Travel Requirements:

• Less than 10%

Application procedure / How to apply:

• Interested applicants are requested to include the contact details for at least 3 references in their resume.
• Please submit your application via this website no later than February 19^th, 2023

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Pathfinder International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Safeguarding and Protection

Pathfinder is committed to the safeguarding and protection of the people we serve and our staff. We have zero tolerance for any type of behavior that inflicts harm on children, young people, adults, our staff, and partners including sexual abuse, harassment, bullying, and exploitation. We do everything possible to ensure that we recruit only those who are suitable to work with for us and expect that everyone we hire will abide by our safeguarding and related policies and will report any suspected or known violations. This job is subject to a range of vetting checks as legally permitted in the country where they are being hired. By applying, the job applicant acknowledges they understand our intent to verify suitability to work with us.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This job has expired.