Senior Product Manager
PayPal Inc.

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role-

As a Senior Product Manager in PayPal's Customer Success organization, you will have a significant impact on products and platforms that shape how PayPal's customers engage in resolving post transaction issues.

Meet our Team

If you are an experienced product manager, with passion to delight your customers by identifying their needs, analytics and data driven product management skills to build frictionless customer experience, if you have sharp problem-solving skills and excellent influencing and communication skills, and if you like to work in a highly collaborative, values-driven environment - then PayPal's Customer Success team is looking for you!

Job Description:

Your Way to Impact

As part of this role, you will impact each and every product that PayPal is launching to our customers in all geographies - Consumers, Merchants, Marketplaces and more.

Your Day to Day

As a Senior Product Manager in Customer Success group, you will be responsible for:

• Own and drive strategic roadmap and vision of Customer Service & Resolution Center experience.
  

• Drive product vision and help teams deploy analytical capabilities that support messaging, Customer Success, product engagement and many other areas across PayPal and its brands.
  

• Define product requirements and lead successful execution of initiatives that enable Multilateral Business Solutions for PayPal.
  

• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making.
  

• Partner with Risk, Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.
  

• Define a product launch & ramp plan for your area, including identifying new opportunities as well as maintaining a rolling marketing roadmap of projects or iterations.
  

What you Need to Bring

• Consumer facing Product management background (usually 5+ years as a PM and additional years of non-PM combined experience).
  

• Strong ability to collaboratively lead cross-functional groups and drive action.
  

• Proven track record for building, launching, and maintaining high-scalesuccessful products for fast-paced industries; e.g. eCommerce or Online Retail or FinTech or any fast-paced B2C/C2C platforms.
  

• Great problem-solving skills, backed by data.
  

• Platform thinking.
  

• Customer-centric mindset.
  

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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