Senior State Account Analyst - NIPR
NAIC

Job Description:

The National Insurance Producer Registry (NIPR), an affiliate of the National Association of Insurance Commissioners (NAIC), has an exciting opportunity for a person who enjoys working for a stable organization that strives every day to support the public good and make a difference. NIPR is a not-for-profit technology company that provides cost-effective, streamlined, and uniform licensing data and compliance services for insurance professionals. Together with the NAIC and the insurance industry, NIPR protects and serves insurance consumers. We are a licensing and compliance resource for insurance professionals, providing expertise, agile technical solutions, innovative tools and data to support the changing needs of state regulators and the insurance industry. The ideal candidate for the Senior State Account Analyst (Business Analyst) position must have excellent communication and problem-solving skills and the ability to document and assist with the implementation of complex business rules.

A Senior State Account Analyst is a subject matter expert responsible for the successful implementation of state business solutions and conversions. This role involves providing technical guidance, leading large-scale projects, and ensuring excellent customer service. The ideal candidate possesses advanced technical knowledge, strong problem-solving abilities, and a customer-focused mindset.

NIPR is based in Kansas City, Missouri. This is a full-time position which will allow a person to work remotely within the United States or hybrid in NIPR's physical office space in Kansas City, MO.

Key Responsibilities:

• Leading and executing complex state implementations and conversions
• Providing technical expertise and support to state customers and internal teams
• Mentoring and developing less experienced staff
• Gathering, analyzing, and documenting system requirements
• Ensuring projects are delivered on time, within budget, and meet customer expectations.

Implementation Management

• Acts as the main project lead with state regulators, vendors and various NIPR and NAIC/SBS business areas during implementation of NIPR products and services.
• Works collaboratively in all aspects of testing, including pre/post go-live checklists to ensure productive implementation.
• Coordinates with the State Relationship Account Manager; State Account Analysts, Manager, State Implementations; and product teams to ensure that new software and business functions are properly deployed.
• Ensures state regulators fully understand NIPR's products and services and works with Business Analyst team to document all necessary requirements.
• Works with the Manager, State Implementations and Product Management team to develop and communicate timelines for state implementations based on NIPR resource availability.

• Maintains detailed written records of implementations for peer review and training purposes.
• Facilitates state follow up review meetings after implementation.

• Communicates effectively and timely to the State Implementations Manager and states on pertinent information pertaining to product implementation, task lists, and timelines.

Minimum education and/or experience required:

• Bachelor's degree (B.A.) from a four-year college or university; and three to five years related experience, preferably in insurance or insurance regulation; and/or training or equivalent combination of education and work experience.

Preferred education and experience:

• Business Analysis certification
• Knowledge of state insurance regulations or experience working in insurance, or a government regulated industry.

Skills and abilities:

• Outstanding professional communication via email, phone, and in person.
• Works collaboratively with our teams to service state customers wholistically.
• Excellent follow-through, preparation, and organizational skills ensuring both external customers and internal teams are provided with up-to-date information.
• Ability to lead meetings via video conferencing.
• Knowledge of, or willingness to learn, complex state insurance regulations and understand how these rules impact our customers and NIPR.
• Must be highly motivated, results oriented, creative and possess strong business standards and integrity.
• Familiarity with data analytics, data analytic tools (Salesforce, AHA and other programs) preferred.
• Extensive analytical and problem-solving skills required.
• Sound business decision-making skills with the ability to understand the "big picture" is essential.
• Familiar with or ability to learn Microsoft Windows, Outlook, Word, Excel, Salesforce, JIRA, and PowerPoint.
• Ability to travel 10% of the time for state visits and conferences as needed to meet customers' needs.

Compensation:

Starting at $82,810 up to $110,000. To be commensurate with experience and education

Interested in learning more about the amazing benefits NIPR offers? Please visit NIPR Jobs for more information.

NIPR is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

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