Senior Technical Writer
ACT

Iowa City, Iowa

This job has expired.


Overview

At ACT Your Work Makes a Difference

ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success.

Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT supports team members by offering market-competitive pay, generous paid leave, flexible working arrangements, and access to an array of well-being programs including health & wellness programs and professional learning and development opportunities.

You will be joining a well-established ACT business unit and be part of a hard-working and highly productive team working from across the US.

The position: We are seeking a Senior Technical Writer to help us fulfill our mission.

Work location: This position is remote, or if local, you have the option to be remote, 100% onsite, or a combination of remote and onsite (hybrid). The ACT Headquarters is located in Iowa City, Iowa.

The Senior Technical Writer facilitates the development of cross-product content and content-implementation strategies, working extensively with product leadership, product implementation managers, and operations delivery teams to develop plans for improving and implementing operational content in administration manuals, job aides, emails, and other resources. Strong writing and editorial skills and experience with various publishing platforms are significant components of this role as is developing and applying a deep understanding of the similarities and differences of all ACT products to roll out content that meets ACT's complex product and audience needs.

What you will be working on:

  • Takes lead in organizing and developing content for customers implementing one or more ACT products
  • Manages content in the component content management system and ensures content is distributed to various communication channels as appropriate.
  • Leads the development of cross-product content by representing the department in project discussions to plan for and develop new and revised content.
  • Serves as point of contact for, consults with, and guides planning and decision making on deliverables, including complex, new, and/or cross-product initiatives.
  • Translates high-level product requirements, communications schedules, and frameworks into detailed, executable content plans.
  • Develops, manages, and prioritizes deliverables during content production, and engages key stakeholders in planning for enhancements to content during optimization phases.
  • Determines impact of deliverables, makes recommendations on platform(s) to use, works with stakeholders to ensure awareness and/or buy-in as needed, and creates documents that meet accessibility requirements for structure (tagging) and alternative text.
  • Ensures that content is appropriately developed, edited, reviewed, and approved, and that content is accurate, is published/posted within identified timelines, and meets customer expectations and needs.
  • Keeps cross-product teams informed of the progress on content development.

This could be the job for you if you have (minimum requirements):
  • Five years of professional writing experience with progressively increasing responsibility for creating and writing technical communications
  • Experience writing and coordinating large volumes of complex content
  • Experience in a consultative role or as a team lead
  • Excellent interpersonal skills and ability to work collaboratively within teams and across the organization
  • Excellent written and verbal communication skills and the ability to communicate effectively across all levels in the organization
  • Strong working knowledge of graphic design and visual presentation
  • Excellent organization and prioritization skills to allow for the handling of multiple projects simultaneously
  • Ability to turn around high volume of work with focus on quality and timeliness
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and Salesforce
  • Ability to work in a range of formats, including Word, Excel, PowerPoint, Acrobat Pro, and HTML or related markup languages
  • Bachelor's degree in English, Communications, Journalism, or a related area OR an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

It's a plus if you have:
  • Experience serving customers in the education industry
  • Experience using Adobe reviewing tools
  • Knowledge of web and pdf accessibility tools and formatting
  • Knowledge of the requirements and skills used in accessibility testing and remediation strategy
  • Training in Information Mapping, DITA, and/or other topic-based authoring processes

About ACT

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry-helping more people learn, better measure their progress, and improve their navigation through life's transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We're doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members, because we're all in this together.

We know transformation does not come without challenge. That's why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

About ACT

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry-helping more people learn, better measure their progress, and improve their navigation through life's transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We're doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we're all in this together.

We know transformation does not come without challenge. That's why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!


This job has expired.

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