Service Engineering Specialist II
WEG

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

About the role:

WEG Electric Corp. has a great opportunity for a Service Engineering Specialist to join our team in Duluth, GA. This role serves as the primary point of contact for all aftermarket technical and warranty inquires supporting WEG products and customers.

Primary Responsibilities:

• Operates with limited supervision.
• Communicates effectively with customer by email and phone to process their requests.
• Evaluates warranty status on products.
• Analyzes customer complaints, technically and commercially.
• Provides technical analysis of the field problems.
• Keeps customer updated at all times of the status of his request.
• Supports the Quality lab with information on the customer issue or request.
• Issues credits and enters requests for replacements.
• Schedules and coordinate field service with the support of Field Service Supervisor.
• Contracts and provide purchase orders to service centers for field service work and/or shop repairs.
• Invoices and return product to customers, upon the supervisor approval.
• Issues factory claims for reimbursement of warranty expenses.
• Communicates with other departments to help resolve credits, warranty and service issues.
• Provides technical support to customers and end users, by phone or email.
• Supports the customer with basic start-up of WEG products, if necessary.
• Coordinates site visits as well as repairs, corrections and modifications.
• Keeps cases updated in the system.
• Escalates cases to Supervisor and Manager when needed.
• Other duties and tasks as assigned.

Education:

• High School diploma or GED. Associate degree in mechanical, electrical, electronics or equivalent preferred.

Knowledge / training:

• Strong knowledge and understanding of Department procedures, required.
• Microsoft Office intermediate knowledge, required.
• Knowledge of schematics, drawings and service manuals, required.
• SAP, intermediate.
• Product and troubleshooting knowledge, required.
• Reading schematics and drawings.
• Demonstrated competency in complex scenarios.
• Teaching others on product technical issues, sometimes required
• Knowledge to handle intermediate level service issues.

Experience:

• 4+ years of experience in a customer service, technical support role is preferred.

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

This job has expired.