Sr Cash Application Specialist
West Corporation

For this opening we will consider candidates from the following locations: Omaha,NE,United States |

Our Life & Safety operations department is currently seeking to add Sr. Cash Application Specialist!

Basic Function: Responsible for posting and processing of customer payments and adjustments ensuring adherence to department policies and procedures; perform daily and monthly procedures to ensure payments and adjustments have been posted accurately and timely; generate reports as requested; receive or initiate communication with internal and external customers on accounts receivable related matters; actively and productively interact with co-workers to improve the efficiency and effectiveness of the work environment.

Daily Activities: Posting and processing of customer payments and adjustments ensuring adherence to department policies and procedures. Should be able to do multi task in Cash application process globally.

• Daily monitoring of the bank Statement in relation to Cash Application.
• Perform data entry into the accounts receivable database ensuring payments are allocated to MetraNet or Oracle accurately and timely
• Research payments that do not include posting instructions or present discrepancies from ledger receivables; when necessary contact customers/Collections and the appropriate supervisor to resolve
• Handling customer cheques and ensure that checks are deposited timely and allocation of checks in the system once deposited.
• Allocation of LBX and Wire Payments.
• Credit Card Charges: VISA, MasterCard, Diners Club & AMEX (Automatically Monthly & once off), maintain both once off payment spread sheet and automatic monthly payment spread sheet.
• Response to clients and internal departments' requests both locally and internationally through email or call
• Perform write off, write back and refund ensure appropriate approvals obtained
• Determine and route for actioning any disputed amounts or customer provided reasons for payment discrepancies
• Coordinate with co-workers to ensure a proper backup in place to support entire APAC/US cash application and ensure deadlines are met.
• Follow-up with Collections or Customer on Un-Identified receipts
• Preparation of Unapplied and Un-Identified receipts report and researching the reason for the same and providing the report to the clients/Collections to take necessary action on the receipts to ensure Zero Unapplied/ Un-Identified Cash for month End & quarter ends.
• Vendor form preparation as per sales team request.
• Take extra responsibilities, Training other team members and getting Cross trained.
• Handling Team escalations or errors.
• Review of the DTP's, Process Maps and getting it updated on a quarterly basis and make sure the DTP s are in line with the New Joiner road map.
• Part of audit team, auditing the Cash Apps payments, Error analysis and RCA of the error to control the same.
• Handled generic mail box (GMB) e-mail queries and Sales force cases.
• Preparation of cash application dash board.
• Need to be a part call with US counter parts for training or queries or customers for any queries.

• Handle all cash application reporting related activities such as daily Cash G/L account reconciliation, UAC, AR stats reports and Epicore bank reconciliation.
• Ensure that team has aligned and task allocated appropriately on last day of month to do successful month end.

Related Duties as Assigned - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above. Please contact your local Employee Relations representative to request a review of any such accommodations.

This job has expired.