STORES SUPERVISOR - Convenience Store(s)
Duke University

Durham, North Carolina


Occupational Summary

Opening for a full time Stores Supervisor position which oversees a Convenience Store(s) within the Duke Stores organization. This position reports to the Assistant General Manager, Retail Stores. The Stores Supervisor will coordinate, monitor, and supervise assigned operational, merchandising, personnel, and customer service activities of a Convenience Store(s).

Responsibilities

Manage day-to-day operations and personnel of a Convenience Store(s), including but not limited to: customer service, cash/financial management, product procurement and merchandising, inventory management, and store cleanliness.

Ensure sales floors are properly arranged according to store standards. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc.

Maintain requested financial reports and records pertinent to store operations and in adherence with Duke Stores' policies, conduct bi-annual physical inventories of the store(s), and complete the reconciliation process, ensuring the accuracy of the data to the fullest extent possible.

Review sales and other pertinent reports on a daily basis and use data for determining appropriate staffing levels for upcoming schedules, needed stock levels based on historical sales, inventory turn, delivery lead times, and tracking inventory with pending expiration dates.

Determine appropriate stock levels for assigned store(s); order sufficient quantities of merchandise in a timely manner to ensure adequate inventory levels while minimizing waste and spoilage; and adjust order quantities as applicable for special situations (spring break, anticipated severe weather, Graduation Weekend, etc).

Monitor receiving and maintain inventory control within the store(s) by following established store security policies and procedures; track invoices to ensure they are paid on a timely basis.

Working in conjunction with Duke Stores senior managers, supervise staff and students working in assigned store(s); coordinate staffing, ensuring proper distribution of assignments and adequate store coverage based on anticipated customer traffic levels; train stores' staff on customer service, policies, procedures, health and safety regulations and all other operational activities; ensure store staff are current on all required training.

Recommend and participate in various personnel functions to include hiring, performance appraisals, promotions, corrective actions, transfers, and vacation schedules.

Assist Senior Manager with budget and revenue projections and other duties and special projects as assigned.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training: Work requires communications, analytical, management, problem-solving and organizational skills generally acquired through the completion of an associate's degree or equivalent program. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Experience: Work requires three years' experience in retail, merchandising or related business to acquire skills necessary to assist in managing, planning, and controlling costs and profits, and supervising staff within a high volume, multifaceted retail enterprise. Prefer retail supervisory experience.

Skills:

· Excellent communication and customer service skills.

· Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.

· Ability to work both independently and as part of a diverse and close-working team in a fast-paced setting. Ability to motivate, coach, and collaborate with peers and subordinates to achieve outstanding results.

· Quick learner with demonstrated problem-solving skills.

· Comfortable pulling sales and inventory data, and analyzing it to make decisions.

· Ability to learn and apply new technologies as needed.

· Heavy lifting is required

Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for position.

Contact: Darcy Ewalt, Deputy General Manager, Retail Operations, darcy.ewalt@duke.edu

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Minimum Qualifications

Education

Work requires knowledge of general business and accounting principles usually acquired through two years post-secondary education in accounting or a related business field.

Experience

Work generally requires three years of experience in a retail setting OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE supervision. to acquire knowledge of the complex aspects of store operations and

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.



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