Supervisor First Class
Globe Life Inc.

Globe Life Insurance Company is looking for an Experienced Supervisor First Class / Production Supervisor to join their team in the Policy Benefits department for our corporate location in Oklahoma City.

We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short - term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

We have employees coming up on their 50th year with Globe Life. With jobs in Accounting, Customer Care, Technology, and many other fields, a career with us will enhance your skills, provide endless knowledge, and allow you to work alongside some of the most experienced professionals in the industry.

Come join our team!

JOB SUMMARY
The First Class Mail Supervisor is responsible for supervising daily mail production output from the first class mail facility. The Supervisor oversees the planning, organizing, managing of staff, and managing mail inserters to accomplish the efficient processing of incoming and outgoing mail. This includes, but is not limited to, managing the appropriate level of money in the daily postage accounts, performing accurate daily reporting from machine production, and ensuring the timely preparation/distribution of mail for daily PBPS truck pickup. This position reports to the Manager of Quality Assurance/Policy Issue/First Class Mail. The Supervisor communicates frequently with Accounts Payable, Quality Assurance, warehouse, vendors, and other internal departments.

PRIMARY DUTIES & RESPONSIBILITIES

Daily Routine:
• Manage mail flow from folding, inserting, and mailing for multiple shifts that include 1 lead and 16 employees that are direct reports to the supervisor.
o Service Level Agreement - Responsible for maintaining proper flow and output of mail to ensure all SLA's are completed within the time frame management has set.
o Billing includes - Billing, checks, letters, policies, and home office correspondence totaling approximately 38 million pieces annually that account for approx. $1.5 billion dollars in premium revenue.
• Reporting including: postage, inventory, daily production, and balancing.
o Postage Reporting - Responsible for accurate and timely postage reporting so that each Globe Life Affiliate is properly charged back for postage expensed for mailings that include notices, checks, letters, and policies.
o Inventory Control - Works as a member of the team responsible for material inventory for all Globe Life Affiliates that are mailed from GMS facility for Administration purposes.
o Daily Production Reporting - Responsible for daily production reports to direct management that is used to track and produce secondary reports that are sent to senior executives.
o Balancing mail - Oversees the accurate balancing of all mail, to the piece.

Periodic Routine:
• Hiring of new employees.
• Performance Reviews.
• Oversee temporary employees.
• Pay for Performance (PFP) reporting and Kronos.
• Work with outside vendors/technicians to ensure the completion of repairs, adjustments, maintenance, and preventative maintenance (PMs).

Occasional Duties:
• Work with vendors to handle non-routine jobs.
• Run a machine with First Class, if needed.
• Deliver mail to the local Post Office, if needed.
• Any other duties/projects assigned by management.