Supervisor of Case Management
VOA Chesapeake

Alexandria, Virginia

The Supervisor of Case Management Services of the Alexandria Community Shelter is responsible for the daily management and clinical oversight of Case Management services, rapid re-housing, and supervision of ACS Shelter case managers.

The Supervisor of Case Management Services shall work with the Executive Program Director to ensure the provision of services that promote resident's ability to engage and participate in appropriate employment/community activities, parenting skills and development, and enable the individual to develop the daily living skills needed for housing stability and independent functioning. The Supervisor of Case Management Services will assist in the operational oversight of the Housing First Case managers including recruiting, hiring, training, supervision of staff and interns. The Supervisor of Case Management Services ensures that Client services are delivered in accordance with current agency policies and procedures, contract requirements and federal, state and local regulations. The Supervisor of Case Management Services promotes the mission, vision and core values of the organization and is responsible for providing leadership that supports and promotes the strategic direction of VOAC in the area of Case management services.


  • Responsible for the overall supervision, training and oversight for the case management program.
  • Proficiency on analyzing data to review trends and be able to make course adjustments to service delivery to ensure clients are served in a holistic, individual approach.
  • Directly responsible for recruitment, supervision, management and implementation of the case management services and staff.
  • Directly responsible for the monitoring and approval of payroll for case management staff.
  • Participate in the application review and interview process of potential residents.
  • Provide consultation regarding residents' Individualized Program Plan from intake through discharge.
  • Establish and maintain effective, positive working relationships with the City of Alexandria staff, as well as local and professional community agencies and resources.
  • Assist in ensuring complete program records are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.
  • Act as liaison between the programs and funding/regulatory agencies.
  • Ensures effective resident and staff meetings are conducted in accordance with agency requirements. Conduct pre-service and in-service training for staff.
  • Attend and participate in all work related meetings and training as required or needed.
  • Provide on-going clinical support/oversight to case management staff ensuring service delivery is in accordance with the HEARTH act and client centered and focused.
  • Conduct internal audits to ensure that files are maintained and reflect quality work.
  • Conduct internal reviews of the HMIS data to ensure that all information is entered on a timely manner and consistent with the City of Alexandria Standards.
  • Supervise interns
  • Provide on-call coverage as scheduled.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Experience working with homeless or supportive housing programs for (3) three years. Work experience in direct case management is required. Experience in counseling will be considered. Master's degree is required and candidate must have a HUD Housing Counselor Certification.

The successful candidate must have effective oral and written communication skills, be able to develop effective working relationships with residents, staff and community partners, and be able to motivate groups and individuals. Successful candidates must possess the ability to interact positively with those individuals who have experienced trauma related to homelessness. Strong organization skills, problem-solving skills, and good judgment are necessary.

The successful candidate must also have a working knowledge of Microsoft Office Suite, Homeless Management Information System (HMIS), data quality, and monthly and quarterly reports. The successful candidate must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.

PHYSICAL REQUIREMENTS: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.

  • This position requires driving the company vehicle (up to 15 passengers) and or personal vehicle for company business including transporting clients/residents. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
  • Valid driver's license in jurisdiction of residence
  • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
  • May be required to drive a van
  • Acceptable EBI background, FBI Fingerprint, Child Protective Services, OIG Exclusion check
  • Negative Drug/TB Screening
  • CPR/First Aid Certification must be acquired and maintained once employed

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