Telecom Systems Analyst

Meridian, Idaho

This job has expired.

The Telecom and Contact Center Systems Analyst analyzes business issues, defines requirements, designs computer programs, and/or recommends automated system controls, and protocols to solve organization information issues.

This position has flexibility to work remotely in select States, and/or hybrid location (onsite and work-from-home) if based in Idaho.

Education must meet one of the following requirements:

  • Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study or equivalent work experience (Two years' relevant work experience is equivalent to one year college)
  • International Degree equivalency
  • Applicable certification(s) +2 years additional experience
  • Associate's Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study + 2 years additional experience

Required Experience:

Analyst I: none specifically required, though experience in analysis, enterprise business and/or technology processes, and/or relevant technical experience is preferred.

Analyst II has minimum 2-4/+ years' relevant technical experience, and Analyst III has 4/+ years' at minimum.

Preferred Qualifications, All Levels:
  • Configures and maintains worker profiles in Telephony systems
  • Produces and maintains detailed IVR calls flows using MS Visio through design and operating cycles
  • Performs and coordinates user testing of telephony solutions, including IVR and call routing
  • Designs and manages automated IVR testing during regression and daily monitoring

Your day may look like:
  • Determines operational objectives, gathers information, and evaluates output requirements and formats.
  • Works closely with key stakeholders, end users, etc. to analyze, define, model, and document system requirements.
  • Identifies projects milestones, phases, and elements.
  • Evaluates the impact of changes to IT Systems and/or IT Infrastructure.
  • Recommends and participates in the architecture design and implementation of standards, tools, and methodologies.
  • Aligns system and business capability with corporate strategy.
  • May develop organization change management framework and conduct user acceptance testing.
  • Performs other duties and responsibilities as assigned.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-Remote #LI-Hybrid

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This job has expired.

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